Southwest & Cigniti’s QA Day

Scaling Airline Resilience with Digital Quality & AI Efficiency

March 7, 2024
8:00 AM to 1:30 PM

Freedom Hall @ HDK Building 2702 Love Field Dr, Dallas, TX 75235

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Event Overview

As part of a digital transformation journey, organizations need to redefine quality and user experience. Quality now transcends the in-flight journey and influences passenger and employee experience holistically. Charting the course for a digital-first world necessitates a reimagined approach to quality that involves DevOps, Data, and Automation, underpinned by the power of AI.

Key Takeaways:

Insights into current and disruptive trends, technologies, and opportunities in Aviation
Quality’s role in assuring seamless frictionless customer and employee experience
Thought leadership on data harnessing, automation, and AI for scaling resilience
Highlights of a successful journey and value delivered

Speakers

Lauren Woods

Lauren Woods SVP & CIO,
Southwest Airlines

Tom Merritt

Tom Merritt CTO,
Southwest Airlines

Justin Bundick

Justin Bundick MD of Data Science, Automation & AI, Southwest Airlines

Sean Lynch

Sean Lynch MD of Enterprise Architecture, Southwest Airlines

Alice Dungey

Alice Dungey Director, Technology QMO, Southwest Airlines

Melissa O’Brien

Melissa O’Brien Executive Research Leader & Head of Research Operations, HFS Research

Akl Abdallah

Akl Abdallah Sr. Manager Technology, Southwest Airlines

Subuhi Ali

Subuhi Ali Sr. Manager Technology, Southwest Airlines

Steve Campos

Steve Campos Sr. Manager Technology, Southwest Airlines

Akshay Wani

Akshay Wani Manager Technology,
Southwest Airlines

Dionne Brown

Dionne Brown Manager Technology,
Southwest Airlines

Srikanth Chakkilam

Srikanth Chakkilam CEO, Cigniti

Vinay <br>Rawat

Vinay Rawat CRO, Cigniti

Sumithran Danabalan

Sumithran Danabalan SVP of Consulting,
Cigniti

Ram Mamidana

Ram Mamidana SVP of Enterprise Architecture & Integration, Cigniti

Event Schedule

March 7, 2024

All times in CDT

8:00 AM

9:00 AM

Registration and Breakfast

Bagels and Coffee - For all the attendees in Freedom Hall

Executive Breakfast

Industry Analyst, Southwest leadership, and Cigniti leadership in Nolan Ryan Conference Room (in parallel)

9:05 AM

9:15 AM

Welcome Address

Alice Dungey - Director, Technology QMO, Southwest Airlines

Srikanth Chakkilam - CEO, Cigniti

9:15 AM

9:25 AM

Message from CIO

Lauren Woods - SVP & CIO, Southwest Airlines

9:25 AM

9:35 AM

Message from CTO

Tom Merritt - CTO, Southwest Airlines

9:35 AM

9:50 AM

Message from MD of Enterprise Architecture

Sean Lynch - Managing Director of Enterprise Architecture, Southwest Airlines

9:50 AM

9:55 AM

Video on our Successful Journey as a Team

9:55 AM

10:25 AM

Industry Analyst Keynote: Emerging Technologies and Trends Reshaping Airlines

Melissa O’Brien - Executive Research Leader & Head of Research Operations, HFS Research

10:25 AM

10:45 AM

Accelerating Digital Transformation in Travel and Hospitality

Cigniti Team

10:45 AM

11:05 AM

QMO Leadership: Successful Outcomes and Roadmap

Akl Abdallah - Sr. Manager, QMO – Digital/AIS, Southwest Airlines

Steve Campos - Sr. Manager, QMO - Concourse, Revenue Accounting, Ground Ops, People and Finance, Southwest Airlines

11:05 AM

11:20 AM

Break (Coffee, Tea & Cookies)

11:20 AM

11:40 AM

Architecting an Airline of the Future - A Digital Platform Approach

Ram Mamidana - SVP of Enterprise Architecture & Integration, Cigniti

11:40 AM

12 Noon

QMO Leadership: Successful Outcomes and Roadmap

Subuhi Ali - Sr. Manager, QMO – Commercial & Customer, Southwest Airlines

Akshay Wani - Manager, QMO – Crew, Southwest Airlines

Dionne Brown - Manager, QMO – Tech Ops, Southwest Airlines

12 Noon

12:45 PM

Fireside Chat:
Navigating the Skies of Tomorrow - Harnessing Data, Automation, and AI for Airline Resilience

Justin Bundick - MD of Data Science, Automation, and AI, Southwest Airlines

Sean Lynch - MD of Enterprise Architecture, Southwest Airlines

Alice Dungey - Director, Technology QMO, Southwest Airlines

Melissa O’Brien - Executive Research Leader & Head of Research Operations, HFS Research

Sumithran Danabalan - SVP of Consulting, Cigniti

12:45 PM

1:00 PM

Games & Raffle Winner Announcement

1:00 PM

1:05 PM

Closing Remarks

1:05 PM

1:30 PM

Lunch

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The Team

Akl Abdallah

Akl Abdallah Sr. Manager Technology, Southwest Airlines

Subuhi Ali Sr. Manager Technology, Southwest Airlines

Steve Campos

Steve Campos Sr. Manager Technology, Southwest Airlines

Brenda Lane

Brenda Lane Sr. Technology Consultant, Southwest Airlines

Mike Blackwell

Mike Blackwell Sr. Manager Technology, Southwest Airlines

Raja Koneru

Raja Koneru Manager Technology,
Southwest Airlines

Melissa E. Kinner

Melissa E. Kinner Manager Technology,
Southwest Airlines

Akshay Wani

Akshay Wani Manager Technology,
Southwest Airlines

Nathan Bramble

Nathan Bramble Manager Technology,
Southwest Airlines

Dionne Brown

Dionne Brown Manager Technology,
Southwest Airlines

Rashmi Gupta

Rashmi Gupta Assistant Manager,
Southwest Airlines

Jonathan Barton

Jonathan Barton Assistant Manager,
Southwest Airlines

Manish Pandey

Manish Pandey SVP of Sales,
Cigniti

Sachin Srivastava

Sachin Srivastava VP of Global Delivery,
Cigniti

Harinath Rudravally

Harinath Rudravally AVP of Global Delivery,
Cigniti

Siva Mannam

Siva Mannam Associate Director of Delivery, Cigniti