Meet The Experts
Amine Boulaghmen
Head of Payment Facilitation Solutions at International Air Transport Association (IATA)Sean is a visionary technology executive with extensive experience in DevOps, infrastructure, security, enterprise applications, development, and program management. He is an innovative leader who drives global business strategy, transformation and management of large, globally distributed teams with significant direct budget responsibility.
Sean has taken enterprises from dysfunctional models to mature, globally scalable, world-class organizations, aligning business strategy and execution. He is experienced in team-based and lean approaches to processes that deliver on-time, on-budget services to increase revenue and decrease infrastructure costs.
Tim Whiteman
Sr. Manager, Quality Management Office at Southwest AirlinesAs President & Global Delivery Head at Cigniti Technologies, Raghuram Krovvidy heads Delivery across all geographies and verticals for Cigniti.
A seasoned veteran leader with 20+ years of experience, he has held different leadership positions in areas of Test Program/Project Management, Test Innovation & Transformations, Test Strategy & Assessments and led large testing practices at Accenture, AppLabs, IRIS Digital & NIIT.
He has a rich experience in setting up testing teams, building test leadership and managing global testing practices. Raghu is an active & influential speaker in different Testing Conferences, including STC, TestWest.
Sairam Vedam
Sairam Vedam
Chief Marketing Officer at CignitiContent
Chris Manuel
Chris Manuel
Moderator VP, Digital at CignitiAs President & Global Delivery Head at Cigniti Technologies, Raghuram Krovvidy heads Delivery across all geographies and verticals for Cigniti.
A seasoned veteran leader with 20+ years of experience, he has held different leadership positions in areas of Test Program/Project Management, Test Innovation & Transformations, Test Strategy & Assessments and led large testing practices at Accenture, AppLabs, IRIS Digital & NIIT.
He has a rich experience in setting up testing teams, building test leadership and managing global testing practices. Raghu is an active & influential speaker in different Testing Conferences, including STC, TestWest.
Why Should You Attend The Webinar?
Pre-COVID, digital was already recognized as a key enabler of an Airline's customer experience. Today, it's time to clear the runway as digital is in the pilot's seat of customer experience. The illumination on digital is brighter than ever as an era of travel where health and safety are spoken in the same sentence as personalized customer journey and ancillary revenue channels. Digital is interwoven in the end-to-end experience and with that comes a new set of challenges.
Hear Amine, Tim, Sairam, and Chris as they delve into the evolving role digital holds in customer experience. Drawing from vast experience, they discuss real-world challenges and strategies to not just minimize the impact on customers and employees but also to continually enhance overall customer experience. Learn first-hand from experts who have been in the trenches and are helping their organizations navigate the skies ahead.
Your key takeaways from this webinar:
- Learn how industry leaders are approaching the new imperatives of digital customer experience
- Gain actionable insights from real-life success stories (and some not so successful stories)
- Best practices for assuring a superior digital experience
Who should watch?
IT, QA, business, and marketing leaders from Airlines or other industries who are looking to stay ahead by providing superior digital experiences.