Case Studies

  • #Banking
    Case
    Study

    Customer Lifetime Value Model for a Leading Banking & Financial Group


    Abstract A marketing metrics study reveals that the probability of selling to a new prospective customer is 5%–20%, when compared to an existing customer is 60%–70%. A large banking and financial group wanted to enhance its revenue by retaining its customer base, assessing customer value, and targeting them with the right set of tailored products. Discover how Cigniti devised a Customer Lifetime Value Model for the bank and accelerated its customer retention and revenues.

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  • #Healthcare
    Case
    Study

    Mobile-First Digital Platform for Healthcare Provider


    Abstract Longer wait times may have an impact on patient care and may refrain them to seek medical attention. This may affect the continuity of care and disrupt patient outcomes. To mitigate this challenge, a healthcare provider wanted to integrate patients, practitioners, and field workers on a single platform for faster and frictionless treatment. Discover how Cigniti devised a digital platform that streamlined the manual & fragmented processes into connected, automated ones providing accessibility and personalized care.

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  • #Financial Services
    Case
    Study

    Scriptless SAP Test Automation CoE for Financing Company


    Abstract The finance sector needs to deal with complex lending processes on a day-to-day basis. A development financing provider wanted to improve their customers’ Quality of Experience by automating specific SAP business processes. Discover how Cigniti’s scriptless test automation approach helped them save 70% of their test time.

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  • #Airlines
    Case
    Study

    Offshore delivery model for an airline company


    Abstract A customer had different automation frameworks to carry out their day-to-day business. In a mission to enable and work towards a common goal, they were looking for quality torchbearers who could accelerate release velocity and reduce costs through a unified automation framework. Learn how Cigniti utilized recommended tool stack and helped client achieve $120K assured savings each year.

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  • #Insurance
    Case
    Study

    Continuous Test Automation for an insurance company


    Abstract An Insurance company had a critical project which was using a micro service architecture, and it needed to be automated with a stable ReadyAPI automation framework. They were looking for someone who could provide software testing services for 15 critical applications spread across various portfolios. Learn how Cigniti completed 100% of the framework with great reusability for UI and Mobile.

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  • #Energy & Utilities
    Case
    Study

    RPA-led Digital Process Efficiency for a Utilities Provider


    Abstract Organizations are making conscious efforts to automate iterative tasks, allowing their employees to focus on business-centric activities. A regulated utilities provider wanted to increase process efficiency and reduce operational costs within their organization using Robotic Process Automation (RPA) solutions. Learn how Cigniti’s RPA expertise resulted in 93% reduction in manual intervention and 30% improvement in business process efficiency.

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  • #Retail
    Case
    Study

    Helped deliver frictionless digital CX with RPA


    Abstract RPA can help retailers automate end-to-end processes through bots with decision-making abilities. A rent-to-own services provider wanted to automate chargeback transaction processes for which its employees were spending 8 hours per day. Discover how Cigniti leveraged RPA bots to reduce the manhours required from 8 hours to 30 minutes.

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  • #Logistics
    Case
    Study

    Quality Engineering for waste management company


    Abstract Integrated environment solutions play an integral role in efficient and effective waste management. A leading environment solutions provider wanted to establish a robust Quality Engineering Process Governance Model set up for automation, and also implement Agile best practices across their organization. Read how Cigniti's Quality Engineering services offered 85% test automation coverage to them.

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  • #Communications
    Case
    Study

    Scriptless Test Automation for a Telecom Company


    Abstract A leading 5G network provider of internet-protocol based voice, videos, communication, and messaging services required an efficient test automation framework for faster test execution. Learn how Cigniti's intelligent no-scripting test automation (iNSta) framework helped them achieve 74% test automation coverage & 44% reduction in test execution time.

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  • #Communications
    Case
    Study

    Digital Performance Assurance for a Telecom Services Provider


    Abstract The increasing demand for high-speed network services has led to accelerating network transformation. A leading provider of internet-protocol based voice, videos, communication, and messaging services required an efficient test automation framework for faster test execution. Learn how Cigniti’s robot framework automation solution reduced test efforts by 65% & maintenance efforts by 20%.

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  • #Healthcare
    Case
    Study

    Digital Assurance for Medical Devices Company


    Abstract Groundbreaking medical device technologies are simplifying complex drug regimens for chronic disease patients. An innovative medical devices company that offers a unique alternative to traditional insulin delivery methods required end-to-end digital IoT assurance & quality engineering services. Discover how Cigniti offered digital assurance support to 90% of their projects, helping them become FDA compliant.

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  • #Energy & Utilities
    Case
    Study

    IoT Digital assurance with SmartMeter Lab & AMI automation regression suite


    Abstract Access to safe and reliable electricity has become imperative for our everyday lives. An Australia-based government-owned trading enterprise that generates, distributes, and retails electricity wanted to automate the maintenance of its smart meters to offer reliable services to its customers. Learn how Cigniti leveraged its IoT Assurance expertise, Smart meter labs, and AMI Automation Regression Test Suite to help the client achieve 100% functional test coverage.

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