Provide Hyper-Personalized Hospitality & Delightful Experiences to Travelers

We Assure Frictionless Customer Experiences and Help Increase Your Brand Loyalty

We Help you Become Digital-First and Fortify Your Market Leadership

Being able to maximize client satisfaction for connected travellers requires expertise in utilizing data, intelligence at the core, software powered platforms, AI & ML, Cloud scalability and Omnichannel integrations to analyze the needs & sentiment of travellers and provide them Cognitive experiences.
Customer sentiment analysis plays a critical role in improving services for the travel and hospitality industries.

Defective software and irksome experiences – whether it’s related to inconvenient accessibility, operations, lodging, amenities, or anything else – can have a negative impact on a T&H business, including brand name, reputation loss.
To become a ‘Brand for Everyone’, enterprises need to provide a high-quality experience and build apps that are robust, secure, compatible across devices, and built using the latest technology by implementing a shift-left approach in their testing processes and utilize proven accelerators and test automation frameworks.
Enterprises are able to save cost, time, and effort in testing using our multiple test accelerators for ERP, test automation, performance testing, and web services testing, which consist of a modular framework and pre-built, reusable test assets, use cases, and business scenarios.

Benefits Delivered to Our Travel & Hospitality Clients


Increase in traffic with improved mobile UX


Travel & Hospitality DCG Testers with experience in End-to-End testing


Improvement in Operational Efficiency & in the overall reliability of the e2e internal system


Increase in conversion of Bookings due to effective testing of e-commerce platform

Utilize our Digital Assurance Services in Travel and Hospitality to Achieve

20% - 30% reduction in test script maintenance efforts

98% uptime availability of the infrastructure

Our key Clients for Travel and Hospitality Testing Services Include

NelsonHall Recognizes Cigniti as a Leader in Overall Quality Engineering, AI & Cognitive Testing, Continuous Testing & Application Security Testing & a High Achiever in Cloud Migration Testing Capabilities.

Perform a Deep-Down Analysis & End-To-End Testing for Your Travel and Hospitality-Based Digital Apps

Our Test Center of Excellence (TCoE) for Travel & Hospitality provides deep testing for restaurant service areas, including point of sale (POS) testing.

You can utilize Cigniti’s TCoE to perform a deep-down analysis of your software testing and test automation needs covering the entire Travel & Hospitality IT landscape in terms of Point of Sale (PoS) terminals, mid-office, and portal/supplier connectivity using CRM tools and apps, E-commerce, extranets/external databases, and integration services.

Cigniti’s Domain Competency Group (DCG) has 450+ testers and Digital assurance specialists with deep experience who provide end-to-end assurance for travel and hospitality-based digital apps (including e-commerce, digital platforms, departure control, passenger management, operations, fleet management, etc.) that enhance customer experience.

Our Test Architects, Domain SMEs, and Product Specialists are armed with our Next-Generation Software Testing Platform – Blueswan™, an Automation Center of Excellence, decision-enabling Dashboards with predictive capabilities, and multiple acceleration kits.

IoT in Hotel Tech-The Smart Room Transformation

Read More

The Impact of Digital Transformation on the Hospitality Industry

Read More

Enhance Customer Experience in Travel & Hospitality Industry

Read More

Technology landscape of Hospitality – emerging trends and best practices

Read More

Contact Us

Leverage Cigniti’s software testing capabilities for Travel and Hospitality and achieve high levels of client satisfaction.