The speed at which the market is changing its dynamics has made it difficult for enterprises to keep up using the traditional methodologies. As a result, the need for a faster approach arose for the enterprises to be able to respond quickly and continuously to the evolving demands. With [...]
The aviation industry is not untouched from the effects of the digital wave, which has created a ripple effect across industries and organizations. However, it is not among the pioneers of the digital revolution. Instead, it is simply reacting to the new wave of technology and following the trends [...]
Without the IT infrastructural availability, digital businesses would cease to exist. The latest ITIC 2019 Global Server Hardware and Server OS Reliability Survey reported that a single hour of downtime costs 98% of the firms at least $100,000. Imagine how much losses Twitter would have incurred after its recent [...]
It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
The holiday season, or shall we say the ‘shopping season’ is fast approaching. This year, the ecommerce sales in U.S. alone are expected to grow by 11.2% as compared to last year, amounting to a total estimate of $149 billion. As per McKinsey, US customers spent a record $850 billion in the weeks between last Thanksgiving [...]
Market research and analysis has always been an integral component of the strategy-making process. Since the time when businesses’ focus shifted from what-we-want-to-sell to what-customers-actually-need, data started gaining prominence. However, data was not as easily available as it is now. Data collection used to be an extremely tedious process [...]
As enterprises are becoming more consumer-focused, they are formulating strategies that takes care of the needs of their customers. The businesses today are centering their attention on delivering maximum user satisfaction. In the time when quality weighs above everything else, businesses need to ensure that they live up to the benchmarks set by [...]
The rising cost of patient care have resulted in the emergence of consumerism in healthcare. Today, patients expect a retail-like experience from their healthcare providers in exchange of the dollar bills they are spending. With this rapidly growing consumerism mindset of patients, the care providers must shift their care-delivery strategy [...]
With the digital awakening of the world, speed has surpassed size in terms of value and necessity. Customer loyalty has become old news. The modern consumers are more quality oriented than brand oriented. They would go where they will get quality products and valuable experiences, at speed. As customer-centricity has [...]
Amazon is reportedly testing a hand-scanning payment technology for escalating checkout process at its Whole Foods outlets. Such a system will have the capability to complete a payment in less than 300 milliseconds. Eliminating the need for a card or even touching the POS, the hand-scan system leverages biometric [...]
