Retail Testing Services Improve UX, Sales, & Profitability

End-to-end Software Testing services in Retail, focusing on CRM, Merchandising, POS, & WMS.

Utilize Our Digital Assurance Services to Drive Exceptional Outcomes in the Retail Sector

55% enhancement in app performance

70% reduction in overall test cycle time

Our Key Clients

Digital Testing Services for the Retail Industry

Cigniti’s experience in Retail Testing has enabled multi-channel retailers transform their businesses through a quality-optimized, results-driven strategy, leveraging an unbiased quality engineering approach, customized retail testing frameworks & solutions, and a strong domain expertise. Our end-to-end testing processes for retail industry assist individual & large chain retailers in assuring quality across their enterprise apps & support their initiatives of enterprise re-platform/upgrade/migration/set-up of complex integration between latest CRM, OMS, WMS, Cloud, Mobile, & Web apps.

Cigniti’s BlueSwan (proprietary IP), along with a Mobile Device Lab, Ecommerce Test Suite, DevOps Sandbox, Point of Sale (POS) labs & accelerators, & Business Process Testing (BPT) frameworks support the following Lines of Business (LoB’s):

  • Multi-channel Commerce: PoS, Mobile PoS, Kiosk, CRM, & Ecommerce
  • Enterprise Management: Workforce & Master Data Management, Analytics, Reporting, & Account Integration
  • Supply Chain Management (SCM): Warehouse & Inventory Management, Order Fulfilment, Logistics, & Field Force Automation

Real-world solutions for Global Retailers

Cigniti’s compelling retail solutions enable businesses to align better with their end-user needs. From Food to Fashion to Ecommerce, we have worked with top players in the industry on Digital Quality Engineering for Retail Industry. Our comprehensive service span across the entire retail & digital commerce ecosystem, helping our clients’ access:

  • Flexible & Scalable Engagement Models
  • Strong Expertise (Domain Competency Group (DCG) & Retail TCoE)
  • Cloud-enabled labs for testing Compatibility, Performance, Mobile, & Security
  • Next-generation proprietary software testing platform – BlueSwan that helps in Time & Cost reduction
  • Enterprise Test Accelerators & a Reusable object repository

Our Digital Insights

The Winning Retail Formula Today Is and Not or

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From Silos to Synergy: Navigating the Complexities of Omnichannel Supply Chain in Retail

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Mobile Test Automation Strategies – Right Tools and Right Approach

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Retail Domain Expertise & Benefits


Retail Testers


Standardized Test Cases


Pre-built test accelerators for POS


E2E Business Process Charts

Cigniti’s Testing CoE for Retail

Cigniti’s automated end-to-end testing services in retail amplify the user experience in stores and contribute to improved sales and profitability.

Leveraging a Retail and Digital Test Center of Excellence (TCoE) and Domain Competency Group (DCG), Cigniti has created ready-to-use Enterprise Test Accelerators and solutions across different platforms in the retail domain. These accelerators act as enablers and reduce testing efforts by over 70%. Cigniti’s Retail TCoE emphasizes on translating end users’ requirements into new business opportunities.

Cigniti’s Retail Test Solutions

Highlights of Cigniti’s Retail Test Solutions:

  • Help you move focus from Quality Assurance to Quality Engineering: practice Shift-Left, start early testing and QA of apps
  • Decades of experience and QA thought leadership addressing retail industry challenges
  • Complete suite of testing services for entire retail IT landscape through domain experts specialized in automation, performance, security, and mobile testing
  • Speed-to-market advantage through pre-built retail test accelerators
  • Custom-built strategy services for retailers moving digital for the first time
  • Instrumental in Agile and DevOps enablement for retailers, bringing down test cycle time

Ecommerce Testing Center of Excellence

Today’s Ecommerce platforms require to seamlessly integrate with Payment Systems, Supply Chain, ERP, Warehouse Management, POS, and other applications in the Enterprise ecosystem. Having thoroughly understood the dynamics, complexity & expectations of the Ecommerce platform providers and end-users, Cigniti delivers “World-Class” testing solutions through the means of UI & User Experience Testing (across OEMs, Browsers & O/S), Holiday Readiness Testing, and checklists that enable preparedness of Ecommerce portals for PCI DSS certification.

Cigniti’s Ecommerce Testing Center of Excellence also provides validation services for: Product & Product Category Validation, Checkout and Payments Validation, Interfaces Validation, Data Validation, Performance Validation, Security Validation.

Logistics and Supply Chain CoE

Retail organizations, to succeed, also need robust Logistics & Transportation services Our services check your applications for:

  • Application Readiness: Reliability, Compliance, Internationalization
  • Operational Readiness: Failover, Disaster Recovery, Performance Benchmarking
  • Tracking: Consignment Tracking, RFID, Order Status
  • Analytics: A/B or Multivariate, Social Data Analytics

Logistics & Supply Chain Product Expertise

POS Testing Expertise

Cigniti POS Testing Services leverage in-house reusable test assets to offer domain-specific, customized, & cost-effective solutions and achieve faster validation cycles. Our experts perform end-to-end functional, regression, and test automation, increase test coverage, and minimize human intervention while performing testing for your POS systems.

  • POS components: Web-based Terminal, Micro Kiosk, Drawer, PCI, Receipt, Scanner
  • POS catalogue: Legacy POS, Touch Screen, Mobile POS, Self-Kiosk
  • Domains: Hospitality, Retail, Travel, Healthcare
  • Release Types: Implementation, Upgrade, Migration, Patches/Enhancements

Our Experience in POS Platforms, Tools, & Providers

Our POS Clients

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Leverage Cigniti’s software testing capabilities for Retail and achieve high levels of customer satisfaction and retention.