Improve Productivity & Cycle Time. Smart testing for Business Processes.
Industries such as Banking, Financial Services and Insurance (BFSI), Telecom, Manufacturing, Travel & Logistics, Healthcare, & Retail & eCommerce, and others are looking at Robotic Process Automation (RPA) to enable automation of their business processes without disrupting their existing process flows. Test automation services for RPA helps enterprises in these industries improve cycle time & productivity in transaction processing and elevate AI & ML capabilities to handle high-volume, repeatable tasks, faster and better.
Cigniti’s experts collaborate with your team to identify the best RPA candidates based on the process characteristics & define the RPA governance framework for the engagement. We provide a proven desktop analytics and process assessment covering the automation activities & existing documents in place. Our experts help define RPA metrics, measures, benchmarks, and baselines and suggest any changes required, define the process validation checklist & the automation type, and also define & develop a comprehensive BOT framework.
Next Gen RPA
Our expertise in providing enhanced accuracy and scalability in BOT operations paired with efficient BOT design and execution techniques lead to optimized utilization of BOTS. Cigniti’s automation coverage using in-house utilities to overcome RPA tool limitations leads to early and enhanced ROI. Our Robotic Process Automation utilizes the following Next Gen tools and techniques:
- Machine Learning: Smart computing of complex business logic and rules.
- OCRs and ICRs: Intelligent data capture to enable ease of automation of complex data structures and formats.
- Predictive Dashboard: Custom algorithms with accurate predictions on BOTS output.
- RPA Framework: Home-grown framework with utilities and scheduling mechanism for extended automation coverage.
- NLP: Conversion of speech and voice tags into texts and actions.
Quality Assurance & Performance Testing for Leading US Retail Energy Supplier
A leading retail energy supplier was facing challenges related to productivity, errors in repetitive tasks, & needed help in automating its end-to-end process with zero manual intervention. They required functional testing expertise to succeed in the deregulated energy markets, which were affecting the user consumption patterns and retail energy costs.
Know how Cigniti facilitated their growth in such markets by increasing their application performance, reliability, and test coverage from 20% to 100%.
Our Key Clients
RPA Domain Expertise & Benefits
Up to 98%
Reduction in Manual intervention
Up to 80%
Reduction in processing costs
Improvement in Business Process Efficiency
Bots deployed in production
Cigniti’s RPA CoE
Cigniti provides both rule-based process automation (helpful in configuration processes) & knowledge-based process automation (helpful in finding the trends in defects). Here’s an overview of the services we provide as part of our RPA Center of Excellence:
- Comprehensive assessment to identify appropriate business processes for RPA
- Categorize & prioritize the processes based on the complexity, automatability, ROI etc. using in-house utilities to build score cards
- Recommend an outcome driven RPA strategy and the “Right fit tool” for RPA automation
- Implement next gen techniques in BOT design – AI/ML, OCRs/ICRs, NLP, Deep Learning design principles, reusability, modularity etc. for effective script development
- Efficient process to manage changes post deployment
- Report defect and perform an effective RCA to contain defects
- Build a robust and efficient regression test suite for BOT maintenance and support
Cigniti’s RPA Testing Enablers
Some of our RPA testing enablers are:
- 360-Degree Assessment Framework
- Reusable Automation Framework that uses tools such as HP ALM, SAP ECC, JIRA, Automation Anywhere®, & UiPath
- Application environment that utilizes IBM COGNOS, INFORMATICA, MS SQL SERVER, Apache Tomcat, Guidewire, and more
- Resource processing capacity to meet demand that is spiky or cyclical in nature
- Capability to develop Mimic bots (ideal for simple, repetitive tasks, front-end automation), Smart bots (ideal for complex integrations, cross-platform, cross-process), and IQ bots (ideal for cognitive computing, fuzzy logic, NLP, C-OCR)
Utilities, Techniques & Tool Kits
- Technical Utilities: In-house assets for tool evaluation, schedulers, AI keyword detection, synchronisers etc.
- Right choice of RPA tool
- Enhanced automation coverage
- Use Score Card: For ease of identification of appropriate use cases for RPA
- Prioritization of business process
- Efficient BOT implementation strategy
- Design Techniques: Next Gen RPA design principles such as – AI, NLP, Deep Learning, ICRs, OCRs, etc.
- Accuracy in BOTS operations
- Efficient BOT design and execution
- Engineering Dashboard: AI/ML empowered platform to validate BOTS output and predictive dashboards
- Improves BOT utilization
- Custom metrics
- Metrics and Measures: 15+ metrics for effective & efficient functioning of BOT
- Assure early ROI
- Inputs to build a strategy to optimize BOT maintenance
- Partners with “Top 2” OEMs & others that helps reduce initial investment on RPA tool
- Access technical support from OEMs whilst developing be-spoke solutions
- Privileged access to webinars on beta versions of latest products
- Access to OEMs learning management systems for knowledge upgrade
- Provision for basic level certifications – Sales and Technical team
Need Help? Drop us a line!
Do you need help in automating your end-to-end business process with zero manual intervention and improving Productivity & Cycle Time? Drop us a line and we will get back to you presto!