Digital Transformation Enables Seamless Communication

Commercial & Opensource End-to-End Software Testing for Telecom & Broadband Industry

End-to-End Testing for Operations Support System (OSS) & Business Support System (BSS) for the Communications world

Whether providing a seamless broadband connectivity across multiple digital devices, or access to wireless networks, enterprises catering to industries spanning the Communications diaspora need to scale up to meet the continuous demands of their customers. To achieve this goal, continuous software testing, automated scripts, & automated validation of end-to-end business flow are critical.

Cigniti’s domain competency group (DCG) comprises 100+ SMEs experienced in Open Stack, SDN, NFV, Telecom Protocol Testing, Functional & Non-Functional Testing, Test Automation, & End-to-End Testing for Operations Support System (OSS) & Business Support System (BSS). The DCG also lets you access proven testing processes, standardized templates, & best practices aligned to telecom regulations, along with a comprehensive set of Integrated Test Cases across the major COTS apps used in the telecom industry.

Mobile Functional Testing & Data traffic consumption testing across browsers and networks for a Communications Provider

Mobile Functional Testing & Data traffic consumption testing across browsers and networks for a Communications Provider

A top telecom provider with a 300 million+ user base wanted to analyze data and conduct tests on regional websites for multiple devices and browsers and measure data traffic consumption while browsing multiple websites.

Know how Cigniti utilized its mobile test lab comprising of 600+ devices, OS, and network carriers to perform comprehensive testing services that improved test coverage across different platforms, variants, and network conditions over 2G, 3G, and Wi-Fi connection.

Key Clients

Proprietary test automation framework improved test coverage across modules

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80% Test Automation coverage for a Telecommunications services provider

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The state of 5G wireless revolution in 2020

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Communications Domain Expertise & Benefits


Communications DCG Testers


Reduction in test cycle time (15% cost savings)


Coverage of business requirements




Functional test coverage for Reports, new UI, & Lines testing


Reduction in test suite maintenance cost

Cigniti’s Service Offerings for the Communications industry

Cigniti’s specific Service offerings for the communications domain can be divided in four categories:

  • Specialized: This category covers Test Management Office, DevOps, Revenue Assurance, Mobility, Bill to Bill, DW and BI Testing, User Experience, QA Advisory, and IoT
  • Automation: This includes Automation as DevOps accelerator, Front End Applications, Batch & Back End as Usage Processing, Billing, End of Day, End of Cycle, SOAP & REST, and Web/e-Commerce
  • Non-Functional: This includes:
    • Performance Engineering including application level load, Integrated End-to-End, Stability, Client/smart Client stability, Stress/capacity, Volume, Negative testing
    • Security Testing
    • Production Readiness including Performance & Load testing on production HW, Disaster recovery for High Availability/Failover, Production start-up, and DB Backup-/Restore)
    • Post Production Monitoring & Support / Special Events
  • Functional: This covers areas such as Assembly/Product Integration, End-to-End User Acceptance Testing (UAT), and On-Going Support

Cigniti’s Communication Domain Competency Group

Cigniti’s Communication DCG comprises of 150+ SMEs providing the best mix of business, functional, & technical testing skills in Voice, SMS, Data GPRS, MMS Testing, etc. Our DCG experts have rich experience in:

  • Commercial tools such as Voice Quality Tester, Wireshark, & Protocols and Systems such as SIP etc.
  • Open Stack, SDN, NFV, Telecom Protocol Testing
  • Test Automation, Functional & Non-Functional, Performance, & Security Testing
  • Dynamic & regulatory-driven Test Data engineering & management
  • Independent Testing, Managed Test Center, & Testing CoE
  • QE enablement & DevTestOps tools
  • Both commercial & opensource End-to-End testing for operations & business support systems (OSS & BSS)

Our DCG provides ready to deploy test frameworks along with access to customizable Test Accelerators that reduce efforts in Test Designing & Test Authoring:

  • Pre-built Test Case Suite for out-of-the box functionality
  • Comprehensive set of Integrated Test Cases across the major COTS apps used in Telecom industry

Cigniti’s Communication DCG Expertise & Benefits

Cigniti’s in-house DCG SMEs have an in-depth experience in the communications industry. Our domain expertise spans across the diverse communication channels, such as, Wireless (Internet, mobility) & Wireline (Land Phone, TV), IoT (Apple watch, connected home, connected cars, etc.), SMB/Enterprises as portals for non-communications products, Media & Entertainment, Retail (POS), Cloud & Social, and more. Additionally, our DCG SMEs are experts in the arena of mature Agile & DevOps processes, and can ably support you in your journey of transformation to DevOps along with CI.

We provide end-to-end support for a phased consolidation of systems, and a seamless integrated customer experience to enterprises migrating old legacy systems, transforming to Cloud, involved in purchases & acquisitions, quadruple play (combining TV, Telephone, & Broadband Internet access with wireless service provisions), or Super Play (IoT, entertainment), and want to win back revenue leakage to Over the Top (OTT) service providers.

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Leverage Cigniti’s software testing capabilities for Telecom & Broadband Industry & ensure uninterrupted transmission.