Cigniti, in partnership with Headspin, has developed an integrated digital experience solution to enable our enterprise clients strengthen their customer-centric, experience-driven, business transformation efforts.
Cigniti and Headspin’s joint digital assurance solution empowers delivery of seamless, personalized, and immersive experiences to engage, attract, & retain digital customers. The solution combines the world’s first digital experience AI platform, developed by Headspin, with Cigniti’s expertise in digital assurance.

Enterprise Digital Experience Assurance Solution

Use Cases

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Digital Payments – Speed, Accuracy

  • Contactless payments
  • P2P Transfers
  • Remittance Services
  • Third party payment

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Regulated apps and compliance testing from on-prem labs

  • Functional & Non-functional testing of regulated apps without compromising on security

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Authentication & Fraud management

  • Biometric testing
  • Automated scenarios for OTP and 2FA
  • Third party payment

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Validate POS and NFC Solutions

  • POS Terminal Interface
  • Device and hardware level (RFID, Scanner, Printer, Barcode reader)
  • Interoperability
  • POS and NFC Interface testing

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Monitor & optimize 5G Experiences

  • Test network device compatibility
  • Continuous QoE / QoS assessment framework – RF metrics & more
  • Ensure pre-release device compatibility

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Assure full streaming experience on OTT apps

  • QoE evaluation using reference free MOS score
  • DRM content evaluation
  • Voice activation using API based audio injection
  • Audio/Video Compatibility
  • Video conferencing

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Test, monitor, and analyze data, voice, and messaging services

  • Ensure pre-release device compatibility
  • Ensuring holiday readiness
  • Digital channel assurance using custom dashboards

Industry Focus

Digital Natives
Technology & Communications
BFSI
CPG & Retail
Media & Gaming
Automobile
Travel
Pharmaceuticals

Proven Benefits

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60% reduction in hours spent on QA for new releases
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65% increase in user engagement
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~90% reduction in number of production issues (functional and non-functional) that impact end user experience
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50+ ML models to observe, analyze, and recommend user experience and performance improvements

Contact Us

Schedule a demo with us to understand how you can leverage the joint solution for improving digital user experience.