Sentiment Analysis Helps Deliver Exceptional Flying Experience to Passengers

Sentiment Analysis Helps Deliver Exceptional Flying Experience to Passengers


Abstract

90% of the customers admit that their buying decisions are mostly influenced from online reviews. By analysing social sentiment of the passengers, airlines can bridge the gap between the expected and delivered experience. Know how Cigniti established a correlation between digital performance and business success of airlines through social sentiment analysis through its sentiment analyzer tool.

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