Challenges, Approach, and Impact of Testing Self-Service Technology in ATMs

Challenges, Approach, and Impact of Testing Self-Service Technology in ATMs


Abstract

An ATM is a complex set of application functions ranging from Interactive teller, remote deposit, security controls and promotional messaging to personalization. Today’s financial institutions thrive on ever-increasing levels of convenience and security when it comes to financial self-service technology, making the ATM an important interface between financial institutions and their customers.

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