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RPA Backup 17-11-21

Reduce Cost of Quality.
Test Robotic Process Automation.

End-to-end automation of Business Processes

Improve Productivity & Cycle Time. Smart testing for Business Processes.

Industries such as Banking, Financial Services and Insurance (BFSI), Telecom, Manufacturing, Travel & Logistics, Healthcare, & Retail & eCommerce, and others are looking at Robotic Process Automation (RPA) to enable automation of their business processes without disrupting their existing process flows. Test automation services for RPA helps enterprises in these industries improve cycle time & productivity in transaction processing and elevate AI & ML capabilities to handle high-volume, repeatable tasks, faster and better.

Cigniti’s experts collaborate with your team to identify the best RPA candidates based on the process characteristics & define the RPA governance framework for the engagement. We provide a proven desktop analytics and process assessment covering the automation activities & existing documents in place. Our experts help define RPA metrics, measures, benchmarks, and baselines and suggest any changes required, define the process validation checklist & the automation type, and also define & develop a comprehensive BOT framework.

Multiple enterprises have achieved success in terms of scaled experience and capability based on digital work performance using Cigniti’s reusable robotic enterprise frameworks and expertise in developing BOTs for SAP, Oracle Financials, & PeopleSoft apps using UiPath, Blue Prism, & Automation Anywhere®. Our dedicated innovation practice team has RPA experts who use both rule-based & knowledge-based process automation to facilitate rapid delivery of the next wave of productivity improvement for business processes.

Next Gen RPA Services

Our expertise in providing enhanced accuracy and scalability in BOT operations paired with efficient BOT design and execution techniques lead to optimized utilization of BOTS. Cigniti's automation coverage using in-house utilities to overcome RPA tool limitations leads to early and enhanced ROI. Our Robotic Process Automation utilizes the following Next Gen tools and techniques:

  • Machine Learning: Smart computing of complex business logic and rules.
  • OCRs and ICRs: Intelligent data capture to enable ease of automation of complex data structures and formats.
  • Predictive Dashboard: Custom algorithms with accurate predictions on BOTS output.
  • RPA Framework: Home-grown framework with utilities and scheduling mechanism for extended automation coverage.
  • NLP: Conversion of speech and voice tags into texts and actions.
End-to-end RPA automation solution for a leading utilities provider

End-to-end RPA automation solution for a leading utilities provider

Organizations are making conscious efforts to automate iterative tasks to allow their employees to focus on business-centric activities. A regulated utilities provider wanted to increase process efficiency and reduce operational costs within their organization using Robotic Process Automation (RPA) solutions.

Learn how Cigniti’s RPA expertise resulted in 93% reduction in manual intervention.

Our Key Clients

Rent a center
Nintex
LGE-KU

End-to-end Robotic Process Automation for a rent-to-own industry leader

Read more

Quality Assurance & Performance Testing for Leading US Retail Energy Supplier

Read more

How RPA can help the Travel Insurance industry grow

Read more

RPA Domain Expertise & Benefits

Up to 98%

Reduction in Manual intervention

Up to 80%

Reduction in processing costs

75%

Improvement in Business Process Efficiency

80+

Bots deployed in production

70+

RPA experts

6+

Successful Implementations

Cigniti’s RPA CoE

Cigniti provides both rule-based process automation (helpful in configuration processes) & knowledge-based process automation (helpful in finding the trends in defects). Here’s an overview of the services we provide as part of our RPA Center of Excellence:

  • Comprehensive assessment to identify appropriate business processes for RPA
  • Categorize & prioritize the processes based on the complexity, automatability, ROI etc. using in-house utilities to build score cards
  • Recommend an outcome driven RPA strategy and the “Right fit tool” for RPA automation
  • Implement next gen techniques in BOT design – AI/ML, OCRs/ICRs, NLP, Deep Learning design principles, reusability, modularity etc. for effective script development
  • Efficient process to manage changes post deployment
  • Report defect and perform an effective RCA to contain defects
  • Build a robust and efficient regression test suite for BOT maintenance and support

Cigniti’s RPA Testing Enablers

Some of our RPA testing enablers are:

  • 360-Degree Assessment Framework
  • Reusable Automation Framework that uses tools such as HP ALM, SAP ECC, JIRA, Automation Anywhere®, & UiPath
  • Application environment that utilizes IBM COGNOS, INFORMATICA, MS SQL SERVER, Apache Tomcat, Guidewire, and more
  • Resource processing capacity to meet demand that is spiky or cyclical in nature
  • Capability to develop Mimic bots (ideal for simple, repetitive tasks, front-end automation), Smart bots (ideal for complex integrations, cross-platform, cross-process), and IQ bots (ideal for cognitive computing, fuzzy logic, NLP, C-OCR)

Utilities, Techniques & Tool Kits

  • Technical Utilities: In-house assets for tool evaluation, schedulers, AI keyword detection, synchronisers etc.
    • Right choice of RPA tool
    • Enhanced automation coverage
  • Use Score Card: For ease of identification of appropriate use cases for RPA
    • Prioritization of business process
    • Efficient BOT implementation strategy
  • Design Techniques: Next Gen RPA design principles such as – AI, NLP, Deep Learning, ICRs, OCRs, etc.
    • Accuracy in BOTS operations
    • Efficient BOT design and execution
  • Engineering Dashboard: AI/ML empowered platform to validate BOTS output and predictive dashboards
    • Improves BOT utilization
    • Custom metrics
  • Metrics and Measures: 15+ metrics for effective & efficient functioning of BOT
    • Assure early ROI
    • Inputs to build a strategy to optimize BOT maintenance

Our Partnerships

  • Partners with “Top 2” OEMs & others that helps reduce initial investment on RPA tool
  • Access technical support from OEMs whilst developing be-spoke solutions
  • Privileged access to webinars on beta versions of latest products
  • Access to OEMs learning management systems for knowledge upgrade
  • Provision for basic level certifications – Sales and Technical team
uipath
Automation Anywhere
Leapwork

Need Help? Drop us a line!

Do you need help in automating your end-to-end business process with zero manual intervention and improving Productivity & Cycle Time? Drop us a line and we will get back to you presto!

QuerySurge

Leverage Prestigious Partnerships of Cigniti

QuerySurge

QuerySurge is the smart Data Testing solution that automates the data validation and ETL testing of Big Data, Data Warehouses, Business Intelligence Reports and Enterprise Applications with full DevOps functionality for continuous testing.

Partnership Spotlight

Cigniti-and-Querysurge-partnership-CS

Cigniti and Querysurge Partnership Enables a Global Sustainability Management Company to Save 90% Data Testing Time

A global sustainability management enterprise’s effort to enhance automation for ETL and Data lake projects was hindered by various data duplication challenges, preventing the realization of the automation goals. Discover how Cigniti and QuerySurge’s partnership strategy reduced data testing time to 90% ensuring efficient gains.

Use Cases

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Data Warehouse & ETL Testing

Automate the data validation & ETL testing of Data Warehouses and the ETL process.
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Big Data Testing

Test any Big Data implementation, whether it be Hadoop or NoSQL data store from all major vendors.
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DevOps for Data / Continuous Testing

Dynamically create data validation tests and integrate with other solutions in your DataOps pipeline.
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Data Migration Testing

Migrating from legacy systems to a new system, from one vendor to another, or from on-prem to the cloud.
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Business Intelligence Report Testing

Retrieve data from reports and validate that data against a source or target data or another report.
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Enterprise App / ERP Testing

Automate the testing of data feeds into/out of ERP, CRM, HR system, or any large enterprise system.

Read more about QuerySurge's tools

Industry Focus

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Financial & Banking

End-to-end support for core banking automation and digital transformation initiatives
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Insurance

Enterprise automation maturity assessment, gap analysis and Target Operating Model definition.
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Consumer Goods & Services

Lifecycle automation solutions including systems in manufacturing, SCM and logistics
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Technology

End-to-end support for core banking automation and digital transformation initiatives
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Life Sciences

Validation of electronic records, esignatures and audit trials with adherence to 21 CFR and cGMP
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Healthcare

Enterprise automation maturity assessment, gap analysis and Target Operating Model definition.

Key Features

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Projects

Multi-project support, global admin user, activity log reports

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Smart Query Wizards

Query Wizards create tests visually, without writing SQL - no coding needed.

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Create Custom Tests

Modularize functions with snippets, set thresholds, stage data, check data types

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Data Quality at Speed

Automate the launch, execution, comparison & auto-email results

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Test across different platforms

Data Warehouse, Hadoop, NoSQL, DB, flat files, XML, JSON, BI Reports

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DevOps for Data & Continuous Testing

API Integration with Build/Release, Continuous Integration/ETL , Operations/DevOps Monitoring, Test Management/Issue Tracking, more

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Data Analytics & Data Intelligence

Data Analytics Dashboard, Data Intelligence Reports, emailed results, Ready-for-Analytics back-end data access .

Proven Benefits

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Continuously detect data issues in your delivery pipeline

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Dramatically increase your data validation coverage

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Leverage analytics to optimize your critical data

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Improve your data quality at speed

Data Testing Insights

Contact Us

LeapWork

Leverage Prestigious Partnerships of Cigniti

Leapwork

Gold Partner

Cigniti is a Gold partner of LEAPWORK, a robust and intuitive no-code test automation platform. Cigniti has an aligned strategic partnership to co-create robust, intuitive automated testing solutions across domains and technologies. Our certified testing experts are trained on the LEAPWORK suite and have significant expertise in providing services around the LEAPWORK platform.

LEAPWORK enables automated test cases to be designed and built using the universally understood language of flowcharts rather than scripts. This means users don’t require programming skills to implement or maintain cases. This reduces developer dependency, and helps achieve rapid automation coverage.

Services


Consulting

Consulting

Enterprise automation maturity assessment, gap analysis and Target Operating Model definition.
Training

Training

Cultural transformation with dedicated Automation Academy and custom trainings
Automation as a Services

Automation as a Services

On-demand delivery model
CapEx absorption
Unit Pricing model with fully loaded cost (Tools, infra and services)
CoE Setup

CoE Setup

Enterprise automation CoE establishment including processes, governance model, profitability measuring framework, enterprise test automation platform and test delivery & management.
Transformation Services

Transformation Services

Accelerating Technology and process transformation for various applications (web, mobile, COTS, ERPs etc.) & processes (Agile & DevOps).

MS Dynamics Testing Expertise


Cigniti has rich experience supporting Microsoft Dynamics 365 projects across multiple market segments and industries. Our MS Dynamics test team has deep expertise in handling various MS Dynamics 365 projects, including greenfield implementation projects, upgrades, legacy to MS Dynamics migrations, AX to 365 migrations, and AX to F&O projects.

Following is a quick snippet of Cigniti’s capability in this leading packaged application.

  • Strong pool of testers with experience in testing implementations, integrations, and enhancements across all Microsoft Dynamics applications/modules like ERP, CRM, Finance & Operations, Business Central, Sales, Marketing, Supply Chain, AI, etc.
  • CoE team with in-depth knowledge of all Microsoft Dynamics business applications, allied business processes, and domains.
  • Microsoft partnership with gold/silver level in multiple competencies
  • Proficiency in all native, leading & next-gen commercial testing tools supporting MS Dynamics that aid in faster implementations/upgrades & ease maintenance.
  • Test accelerators, solutions, test frameworks, and test utilities to improve the effectiveness and efficiency of MS Dynamics testing
  • Prebuilt MS Dynamics-related test assets to support business process testing, integration testing, data migration testing, performance testing, User acceptance testing, localization testing, etc.

Industry Focus


Healthcare

Healthcare

Enterprise automation maturity assessment, gap analysis and Target Operating Model definition.
Lifesciences

Life Sciences

Validation of electronic records, esignatures and audit trials with adherence to 21 CFR and cGMP
Banking

BFSI

End-to-end support for core banking automation and digital transformation initiatives
Manufacturing

Manufacturing

Lifecycle automation solutions including systems in manufacturing, SCM and logistics
Retail

Retail

Lifecycle automation solutions including systems in manufacturing, SCM and logistics

Key Features


Code UI

No-code UI for ease of use & rapid coverage

Data Management

In-built test data management for low maintenance

Technology

Technology agnostic for a powerful, robust solution

DevOps

Ready plug-ins for CI/CD continuous testing

Tamper-proof

Tamper-proof audit trails for improved compliance

RPA

RPA scalability for enterprise-level business automation

support

Continuous support from product technical experts

Proven Benefits

97%

Efficiency gain: 40 min. of testing, down from 3 days

80%

Faster testing: reduction in time spent testing

8x

Faster automation design compared to other programmes

1 Week

provide value creation

Digital Insights

White Paper

Why Moving to a Self-Healing, AI-based Test Automation Platform Makes Sense

Read More

Blog

How does the Partnership Between Cigniti and Leapwork Empower Microsoft Dynamics 365 (D365) Clients

Read More

Contact Us

Leverage Cigniti’s overall automation strategy for end-to-end automation & a rapid delivery of the next wave of productivity improvement for your business processing operations.

RPA

End-to-End RPA Services to Automate Your Business Processes

Utilize our Strategic Partnerships and RPA CoE to accelerate your Time-To-Market.

93% reduction in manual intervention

Reduction in person hours from 8 hours to 30 minutes

Our Key Clients

NelsonHall-RPA

Cigniti is a Leader in Quality Engineering, AI & Cognitive, Continuous & Application Security Testing, a High Achiever in Cloud Migration Testing & a Major Player in UX Testing in 2022

Forrester-RPA

Cigniti is recognized as a Strong Performer in the Forrester Wave™: Continuous Automation And Testing Services, Q3 2021

Key Challenges Enterprises Faced During RPA Implementation

Enterprises across verticals such as BFSI, Telecom, Manufacturing, Travel & Logistics, Healthcare, & Retail & eCommerce, and others face a few common challenges while implementing RPA. The most critical being that of identifying which processes have the highest automation potential to maintain a healthy automation pipeline.

Lack of enterprise RPA strategy and siloed RPA implementation

Unable to realize the expected ROI – Picked wrong processes for RPA

Inadequate end-to-end business process automation and continuous manual effort spent in parallel

Unable to customize RPA tool due to lack of skilled resources

Inability to handle business process changes resulting in extensive Bot maintenance effort

Our Partnerships

  • Partners with “Top 2” OEMs and others that help reduce initial investment on RPA tool
  • Access technical support from OEMs whilst developing be spoke solutions
  • Privileged access to webinars on beta versions of the latest products
  • Access to OEMs learning management systems for knowledge upgrade
  • Provision for basic level certifications – Sales and Technical team
uipath
Automation Anywhere
jiffy
Nintex

End-to-end Robotic Process Automation for a rent-to-own industry leader

Read more

Quality Assurance & Performance Testing for Leading US Retail Energy Supplier

Read more

How RPA can help the Travel Insurance industry grow

Read more

Read more Insights

Click here

Getting Started with Cigniti’s End-to-End RPA Services

We help to start your RPA journey by helping you define the strategy. First, we help you to understand and identify processes that need automation. Once we optimize productivity and FTE, we plan the roadmap for automation rollout.

Bot development is at the core of RPA implementation. Based on the shortlisted candidates for automation, we design and develop bots using AI, ML and cognitive services for process automation. Our RPA experts then orchestrate workflows and governance, and rollout validation. We have highly skilled resources in marquee RPA tools such as Uipath, Automation Anywhere, Leapwork, Jiffy.ai, and Nintex.

As the automation program matures, the number of bots in production periodically rise. As a result, continuous support and monitoring of these bots is required. We help in running large bot floors with L1 and L2 support models to continuously monitor and maintain the bots.

Why most organizations are implementing Robotic Process Automation (RPA) today?

In today’s world of digital transformation, more organizations are turning to automation and artificial intelligence to optimize their business operations. Robotic Process Automation (RPA) is the application of technology that can automate rules-based, organized, and repetitive business processes.

Businesses can use the various tools of RPA to communicate with other digital systems, collect data, retrieve information, process a transaction, and much more.

RPA helps organizations achieve higher quality, increase productivity, accelerate time to market, and save costs. Here's how.

End-to-End RPA Services

Matured RPA Center of Excellence (CoE)

Cigniti has a matured RPA CoE with extensive experience in RPA implementation, proven methodologies, processes, frameworks to establish a centralized RPA function. Here’s an overview of the services we provide as part of our RPA Center of Excellence.

Matured RPA Center of Excellence (CoE)

Industries that have Utilized Cigniti’s Intelligent RPA Services

Retail & Ecommerce

Retail

  • 607,999 hours of operation reduced to 46,444 bot hours
  • Manual intervention reduced to ~5%

Energy & Utility

Utility Services

  • 35,493 hours of operation reduced to 3,122 BOT hours
  • ~ 95% automation of business processes, reducing human errors
  • ~<15% of the effort spent on BOT maintenance thereby reducing cost incurred on maintenance.

Manfacturing

Oil and Gas

  • 100% operational Bots deployed in production
  • Improved Bot uptime and availability
  • 8 Hrs to 5 mins – Reduced MDM record creation time
  • ~15% cost savings in UiPath license procurement

AUTOMOTIVE

Automotive

  • 95% reduction on human effort
  • Increased test efficiency by 100%
  • 100% compliance with the Bot’s output validation requirements
  • Cost-effective and optimized Bot's output validation, as the technical architecture is built on Open-Source tools

Tools

Need Help? Drop us a line!

Do you need help in automating your end-to-end business processes with zero manual intervention? Drop us a line and we will get back to you!

Why Independent / Specialized Testing Services Providers?

Why Independent / Specialized Testing Services Providers?

  • Client spending transfers from TTS to STS. Spending in STS will equal TTS spending by 2016
  • Demand for STS Has Expanded to Multi-Year Contracts and to “Shift-Left”
  • Proliferation of New Services. Further Automation through IPs. Larger Contract size
  • Clients aiming to Create Testing CoEs
  • Clients using Testing Services in Support of Go-To-Market and Launching New Applications
  • Clients are looking for Third-Party-Certification for Compliance
independent-software-testing-services
  • Financial Services (38%), Telecom & Media (16%) and Retail CPG (12%) are the largest verticals on STS spending
  • Financial Services (19%), Energy & Utilities (12%) and Retail & Logistics (10%) are the fastest growing verticals
  • The adoption of testing has been strong in sectors with large application estates (e.g. banking) Or which are investing in new applications
  • Key Drivers - Regulatory compliance (banking and life science), M&A activity, and new communications media (omni-channel and mobile telephony applications)
  • Financial Services - Retail banking is the main spender in STS driven by cost savings as well as by mobility, payment, omni-channel, and regulatory compliance
  • Telecom & Media - Spending in TME is growing moderately. New usages, e.g. new mobiles, new apps and new models (data monetization and value-added services) are driving spending.
  • Technology vendors - ISVs have key investment priorities revolving around SaaS products
  • Retail & Logistics - STS spending is driven by omni-channel initiatives.
  • Energy & Utilities - New services, e.g. smart grids and meters, and investment in conventional and green energies is driving STS spending
  • Healthcare - Healthcare (U.S.) will remain driven by the Obamacare and ICD 10 migration
  • Public Sector - Central governments tend to increase spending to modernize their administrations and increase ecitizen services
  • Manufacturing - Spending will increase largely related to PLM and IoT /M2M.
  • The global Specialized Testing Services is a high growth industry valued at ~$15.7bn in 2014 growing at ~+12% in 2014 and during the 2014-2019 period
  • Financial Services (38%), Telecom & Media (16%) and Retail CPG (12%) are the largest verticals on STS spending
  • Functional testing represents 75% of STS spending. New offerings in demand are Mobile app testing, security testing, ERP & BI testing, SOA testing and agile testing
  • India based delivery of testing will grow from 54% of STS spending in 2013 to 67% of STS spending in 2018
Nelson Hall Software Testing Services Assessment & Forecast, September 2014
Nelson Hall Software Testing Services Assessment & Forecast, September 2014

Industries

Quality engineering & software testing services for enterprises across industries.

Ensure successful outcomes for your projects.

How can a Domain Competency Group help enterprises?

Cigniti, powered by its Domain Competency Groups (DCGs), is a trusted Quality Engineering & strategic testing partner for leading global enterprises.

Cigniti’s DCG comprises specialists in automation, performance, security, and mobile testing. They have expertise and experience in testing the implementation, upgrades, migration and/or enhancements of different apps/products. Our domain knowledge, along with product & tool expertise, strengthens our testing service offerings and complements your engineering teams, while helping you reduce QA efforts & control cost.

Leveraging our Digital Test Center of Excellence (TCoE) and DCG, we have created ready-to-use Enterprise Test accelerators & solutions across different platforms to reduce testing efforts by over 70% and improve speed to market.

Majority of our testing professionals are domain experts with domain specific certifications along with being Certified Software Testing professionals with CSTE, ISTQB, & ISEB. We keep abreast with the latest trends and train our people to continuously improve on domain & industry-specific expertise for ensuring highest standards of quality.

Our Business Insights

  • #Banking
    Case
    Study

    Achieve 2x Faster Deployment Leveraging DevSecOps


    Abstract A leading bank faced several challenges, including poor quality standards, processes, and metrics. The client aimed to strengthen the security posture of the applications and infrastructure and integrate security testing into the CI/CD pipeline. Discover how Cigniti provided a comprehensive suite of solutions tailored to the client's needs, including a Quality Management Office (QMO) setup, Test Automation improvement, and a Security Assurance Program.

    Download the Collateral

  • #BFSI
    White
    Paper

    Generative AI in Banking and Finance


    Abstract Embracing Generative AI in Banking and Finance drives innovation and efficiency, enabling hyper-personalization, precise risk assessment, and streamlined operations. However, it demands careful navigation of challenges like data privacy and regulatory compliance. This white paper explores the transformative impact of Generative AI across various domains of BFSI, including risk management, customer engagement, and investment strategies.

    Download the Collateral

  • #Healthcare
    Podcast

    Gen AI in Healthcare: Harnessing its Potential in Innovation & Personalized Care

    Speakers: Ajay Behuria - Senior Healthcare IT Leader | ex-Fortune Top 10 Enterprise Ram Mamidanna - SVP - Digital Engineering Services at Cigniti Sairam Vedam - Chief Marketing Officer at Cigniti
  • #Energy & Utilities
    Case
    Study

    Optimize Operations with Intelligent Automation Services


    Abstract A leading wireless communication infrastructure provider faced compliance hurdles, particularly concerning adherence to FCC RF emissions regulations for small cell sites. Their struggle stemmed from untagged photos, requiring manual inspection to assess quality. Explore how Cigniti addressed these issues by deploying intelligent automation services such as RPA, AI/ML, and computer vision expertise automated this task, achieving a remarkable 95% reduction in work hours.

    Download the Collateral

Clients Across Industries

Client Speak

Pure Insurance,
INSURANCE
Atom Bank,
BANKING
Baptcare,
HEALTHCARE
Synovus,
BANKING
FREEMAN,
ENTERTAINMENT
Ryanair,
AIRLINES

Contact Us

Leverage Cigniti’s pure-play quality engineering and software testing capabilities for your industry and achieve high levels of customer satisfaction.

Why Independent / Specialized Testing Services Providers?

Why Independent / Specialized Testing Services Providers?

  • Client spending transfers from TTS to STS. Spending in STS will equal TTS spending by 2016
  • Demand for STS Has Expanded to Multi-Year Contracts and to “Shift-Left”
  • Proliferation of New Services. Further Automation through IPs. Larger Contract size
  • Clients aiming to Create Testing CoEs
  • Clients using Testing Services in Support of Go-To-Market and Launching New Applications
  • Clients are looking for Third-Party-Certification for Compliance
  • Financial Services (38%), Telecom & Media (16%) and Retail CPG (12%) are the largest verticals on STS spending
  • Financial Services (19%), Energy & Utilities (12%) and Retail & Logistics (10%) are the fastest growing verticals
  • The adoption of testing has been strong in sectors with large application estates (e.g. banking) Or which are investing in new applications
  • Key Drivers - Regulatory compliance (banking and life science), M&A activity, and new communications media (omni-channel and mobile telephony applications)
  • Financial Services - Retail banking is the main spender in STS driven by cost savings as well as by mobility, payment, omni-channel, and regulatory compliance
  • Telecom & Media - Spending in TME is growing moderately. New usages, e.g. new mobiles, new apps and new models (data monetization and value-added services) are driving spending.
  • Technology vendors - ISVs have key investment priorities revolving around SaaS products
  • Retail & Logistics - STS spending is driven by omni-channel initiatives.
  • Energy & Utilities - New services, e.g. smart grids and meters, and investment in conventional and green energies is driving STS spending
  • Healthcare - Healthcare (U.S.) will remain driven by the Obamacare and ICD 10 migration
  • Public Sector - Central governments tend to increase spending to modernize their administrations and increase ecitizen services
  • Manufacturing - Spending will increase largely related to PLM and IoT /M2M.
  • The global Specialized Testing Services is a high growth industry valued at ~$15.7bn in 2014 growing at ~+12% in 2014 and during the 2014-2019 period
  • Financial Services (38%), Telecom & Media (16%) and Retail CPG (12%) are the largest verticals on STS spending
  • Functional testing represents 75% of STS spending. New offerings in demand are Mobile app testing, security testing, ERP & BI testing, SOA testing and agile testing
  • India based delivery of testing will grow from 54% of STS spending in 2013 to 67% of STS spending in 2018