A recent post by Forbes has estimated that, “by 2018, 62% of CRM will be Cloud-based, and the Cloud Computing Market will reach $127.5B. Enterprise spending on SaaS applications is approaching 30% of all application spending, and is currently growing at a 17.6% CAGR [...]
Today, we are witnessing a phenomenal surge in E-commerce sites and start-up ventures with some vibrant and offbeat ideas. What is everyone trying to achieve? Is it only commercial success? Guess not, the definition of success for enterprises today is no more confined to [...]
When it comes to establishing a benchmark statement for customer satisfaction, Walt Disney’s popular quote resonates well. “Do what you do so well that they will want to see it again and bring their friends”. Consistent feedback and working beyond the realms of this feedback marks [...]
