It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
As enterprises are becoming more consumer-focused, they are formulating strategies that takes care of the needs of their customers. The businesses today are centering their attention on delivering maximum user satisfaction. In the time when quality weighs above everything else, businesses need to ensure that they live up to the benchmarks set by [...]
“You will not find it difficult to prove that battles, campaigns, and even wars have been won or lost primarily because of logistics.” – General Dwight D. Eisenhower This statement by General Eisenhower aptly summarizes the value that logistics industry beholds. From military operations to retail, logistics is the key [...]
The history of Industrial revolution began back in late 1700s, simultaneously marking the onset of an era that thrived upon efficiency and mass production abilities. The wave of industrialization transformed the manufacturing industry as a whole. The technological revolution succeeded the first industrial revolution and introduced the industry to electrification [...]
Technology had not advanced much, and software did not exist when Aristotle said, “Quality is not an act, it is a habit”. Yet, it holds true for every software development process. The success of any organization is based on the quality of its products or services. Quality Assurance or Software [...]
The e-tail industry is flourishing with rising inclination of shoppers toward online shopping. Statista has reported that the global ecommerce sales are expected to reach 17.5% by 2021 with credit cards being the most preferred payment option for online shoppers worldwide. With the advent of rapid digitalization and e-commerce, [...]
Software testing is important, period. A buggy, repetitively crashing application brings frustration to the end user and causes the developers to lose their credibility. On an average, users take 5.8 days to uninstall an application from their smartphone, citing the reasons of space constraint, design complexity, usability issues, or [...]
The healthcare sector by far remains one of the busiest and life-critical sectors to work for. It’s certainly not by choice, but by force, that the practitioners in this segment have to consider innovative measures to ensure customer convenience, security of data, and ease of operations. Electronic Health Record [...]
The Travel, Tourism, and Hospitality industry will probably never see much of a lull time when compared to some other prominent industries in the economic sphere. A recent post/report on Hospitality Trends 2019 mentions, ‘According to the World Travel & Tourism Council, global travel makes up 10.4% of global GDP [...]
As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are, the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has [...]
