How to Transform Customer Experience by Harnessing the Impact of Intelligent Automation Cigniti Technologies2024-03-22T10:25:51+05:30According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...] FacebookTwitterLinkedInEmail March 21, 2024 Read more...