Customer experience is all set to become the key brand differentiator, leaving product and price behind. Industries worldwide are investing in the latest technologies that will enable them to garner the highest customer satisfaction ratio. Hospitality industry, being a purely customer-facing domain, should take the lead here. Gartner predicts that by 2020, [...]
As per a recent eMarketer report, digital travel sales will rise up to an estimated USD 855 Billion by 2021. The World Economic Forum’s Digital Transformation Initiative also released a report in which it stated that over the next decade, digitalization of travel industry is expected to create up [...]
The Travel, Tourism, and Hospitality industry will probably never see much of a lull time when compared to some other prominent industries in the economic sphere. A recent post/report on Hospitality Trends 2019 mentions, ‘According to the World Travel & Tourism Council, global travel makes up 10.4% of global GDP [...]
The recently held Hospitality Expo 2018 in Dublin got an overwhelming response and was attended by people across diverse categories – Directors, Proprietors, Senior Managers, Sales & Marketing Managers, Head Chefs, and many more from the fraternity. Almost 67% of the attendees were decision makers from their specific streams. [...]
Airbnb with its 2,000,000 listings in 34,000 cities and 191 countries, is definitely taking over the travel industry. Its success can be attributed to the dynamic online platform it offers to the users. Enterprise resource planning (ERP) system is also equally important and a critical tool for managing organizational [...]
