Interactive Voice Response System (IVRS) is an automated technology that permits interaction with a customer (end user/caller) with the support of a DTMF (Dual-Tone multi-frequency) keypad and voice input. IVR mechanism is the perfect way to route customer calls. It helps customers resolve their queries/issues 24/7*365 days with the menu [...]
Oracle Fusion Financials is a comprehensive suite of cloud-based applications that offers enterprises advanced financial management solutions. The suite contains several modules, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, expenses, revenue management, and more. One of the primary benefits of Oracle Fusion Financials is that it [...]
The consumer scenario is changing and even the risks are piling up due to the challenges laid by Digital Transformation. Additionally, the risks around cyberattacks are going up, resulting in anxiety around performance, functionality, and accessibility of websites during business critical scenarios. Hence, this has led to a lot [...]
Have you heard about Bixby, which is apparently South Koren firm’s competition to other voice assistant such as Apple’s Siri and Amazon’s Alexa? Alas! Fans have turned it down and the response has not been so overwhelming. So, how do you make Bixby as smart as Siri? The answer is [...]
Globally, the festive season is rolling in soon and all consumer brands are gearing up to offer the best deal to the buyers. Almost all major eCommerce portals have announced their Big Sale Day across various advertising platforms by digging into the analytics of the consumer’s usage patterns. Along [...]
The IT department is now the primary driver for how fast a business can respond to the market and drive new competitive advantages. IT professionals started to change the way they are managing the projects in their own industry, and managing methods are now constantly changing and improving. The [...]
The retail sector always demands innovation and exclusive attempts to woo the customers. It can’t ever lose its charm! The challenges are immense, but the opportunities are massive. Can a robust Test Automation strategy help the retail sector hop over the challenges and tap the opportunities? This infographic discusses various challenges [...]
On 27th September 2016, Salesforce.com Inc. introduced a new e-commerce service, further to its $2.8 billion acquisition of Demandware Inc. The Salesforce Commerce Cloud is here to enable customers to set-up online storefronts, in-store tablets/kiosks, and further add commerce functions with software support delivered over the internet. According to [...]
Does anyone remember Circuit City? It was one of the top U.S. electronics retailers that went out of business in 2009, as it couldn’t address the new-age needs of the customers. It finally succumbed to its inability to respond smartly and skilfully to the growing popularity of online retailers [...]
The latest operating system (OS) version of Apple’s desktop was recently released, and it has further improved its game! Christened as the “macOS Sierra”, this particular update has further integrated the iPhone with the Apple desktop. For starters, the feature that stands out the most is the incorporation of [...]
