Airlines have made enormous progress in improving the customer experience, from a variety of seating options to chef-designed meals and so on. Passengers, on the other hand, claim that they are frequently left wanting more. How can the airline industry appeal to the next-generation traveler and improve the customer experience in [...]
Before the jolt of COVID-19, digitalization was at the forefront of the aviation industry’s collective consciousness. Carriers all over the world are making progress toward fulfilling their digital transformation objectives by investing in cloud services, data centers, wireless onboard crew services, and autonomous data management, all of which are critical components in attaining digitalized airline operations. The [...]
A robust software quality testing approach is crucial for businesses across all industries. For instance, in the aviation industry, we have airlines upgrading mobile applications in order to better connect with their passengers. Technology is creating revolutionary paths, no matter the business, leading to several interdependencies and immediate results. [...]
The aviation industry is not untouched from the effects of the digital wave, which has created a ripple effect across industries and organizations. However, it is not among the pioneers of the digital revolution. Instead, it is simply reacting to the new wave of technology and following the trends [...]
It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
Air travel is considered the safest mode of conveyance having the least mortality incidents among all. The low incident rate but high toll in each aviation accident makes it necessary that airlines learn from the mistakes and improve their systems. Sadly, it took two Boeing 737 Max crashes and [...]
Every industry works towards understanding their customers better and their shifting preferences. Airlines industry, as we know, has gone through rough patches over the years. It has been under the gloom of issues such as cost cutting, security issues, infrastructure hiccups, and software glitches. This has resulted in nothing [...]
Enterprises worldwide are renovating their business offerings to adopt digital transformation. Airlines, for instance, are leveraging application performance monitoring to simplify the complexity behind directing a digital transformation, and are in a constant endeavor to ensure that they meet the requirements of digitally invested customers, through a multiple-channel approach. Faster [...]
