Touch. It is one of the fundamental modes of communication for humans. The ability to touch something is essential for substantiate its existence. A hand shake, a pat on the back, a hug, a fist bump, or a hi-five, all these were gestures of affection. But now, a touch [...]
Martin Luther King once said, “Nothing in the world causes so much misery as uncertainty”. Half the amount of panic spread among the global population is not because of the pandemic, it is because of ‘not knowing what will happen next’. There are several questions such as when the [...]
“CIOs should apply an agile approach in executing the initiatives, … enabling the alignment between business and IT and ensuring delivery speed and quality. In crises such as the COVID-19 outbreak, agility, speed and quality are crucial for enabling the continuity of operations.” – Daniel Sun, Research Vice President at Gartner The world is fighting [...]
Software testing efficiency and software testing effectiveness are two key metrics that determine the overall progress of a test strategy. Artificial Intelligence (AI) and Machine Learning (ML) in testing essentially focus on these two parameters. AI & ML can optimize risk coverage, prevent redundancies, perform portfolio inspection, detect false positives, diagnose defects [...]
The testers and QA community gets ample opportunity around the year to learn new trends and technologies, engage into current industry best practices, and network with each other through several events and conferences. Such events can prove tremendously helpful in expanding one’s knowledge as well as connectivity within the QA [...]
Last month, Disney+ was launched and crashed on the same day due to several technical malfunctions that affected thousands of users. A Disney executive admitted that it was a ‘coding issue’ and they need to recode the application to meet the massive demand. This incident is just one of the [...]
Digital transformation requires a holistic transition in the organizational culture and mindset. This transition would involve breaking the habit of throwing things over the fence. Instead, a collaborative team culture, a quality-driven mindset, and a customer-centric approach in the transformational practices would be needed. An enterprise cannot succeed in its digital [...]
Customer experience is all set to become the key brand differentiator, leaving product and price behind. Industries worldwide are investing in the latest technologies that will enable them to garner the highest customer satisfaction ratio. Hospitality industry, being a purely customer-facing domain, should take the lead here. Gartner predicts that by 2020, [...]
It has been a 100 years since we started placing importance on quality. Marking this achievement, the World Quality Day will be celebrated on November 14th this year. This century has been a witness to four groundbreaking industrial revolutions. These revolutions enabled a shift in the quality perspective from quality control to quality [...]
It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
