Last month, Disney+ was launched and crashed on the same day due to several technical malfunctions that affected thousands of users. A Disney executive admitted that it was a ‘coding issue’ and they need to recode the application to meet the massive demand. This incident is just one of the [...]
Digital transformation requires a holistic transition in the organizational culture and mindset. This transition would involve breaking the habit of throwing things over the fence. Instead, a collaborative team culture, a quality-driven mindset, and a customer-centric approach in the transformational practices would be needed. An enterprise cannot succeed in its [...]
Customer experience is all set to become the key brand differentiator, leaving product and price behind. Industries worldwide are investing in the latest technologies that will enable them to garner the highest customer satisfaction ratio. Hospitality industry, being a purely customer-facing domain, should take the lead here. Gartner predicts that [...]
It has been a 100 years since we started placing importance on quality. Marking this achievement, the World Quality Day will be celebrated on November 14th this year. This century has been a witness to four groundbreaking industrial revolutions. These revolutions enabled a shift in the quality perspective from quality control to quality [...]
It is not possible to quantify customer experiences. Yet, they play the most important role in the success of businesses worldwide. In fact, as per the latest Salesforce’s State of the Connected Customer Report 2019, about 84% of customers say the experience a company provides is as important as its products [...]
As enterprises are becoming more consumer-focused, they are formulating strategies that takes care of the needs of their customers. The businesses today are centering their attention on delivering maximum user satisfaction. In the time when quality weighs above everything else, businesses need to ensure that they live up to [...]
“You will not find it difficult to prove that battles, campaigns, and even wars have been won or lost primarily because of logistics.” – General Dwight D. Eisenhower This statement by General Eisenhower aptly summarizes the value that logistics industry beholds. From military operations to retail, logistics is the key [...]
The history of Industrial revolution began back in late 1700s, simultaneously marking the onset of an era that thrived upon efficiency and mass production abilities. The wave of industrialization transformed the manufacturing industry as a whole. The technological revolution succeeded the first industrial revolution and introduced the industry to electrification [...]
Technology had not advanced much, and software did not exist when Aristotle said, “Quality is not an act, it is a habit”. Yet, it holds true for every software development process. The success of any organization is based on the quality of its products or services. Quality Assurance or Software [...]
The e-tail industry is flourishing with rising inclination of shoppers toward online shopping. Statista has reported that the global ecommerce sales are expected to reach 17.5% by 2021 with credit cards being the most preferred payment option for online shoppers worldwide. With the advent of rapid digitalization and e-commerce, [...]
