3 examples of organizations becoming quality-focused with Software Application Testing

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The demand for intelligent and highly automated testing services is driven by the need for continuous quality excellence at a lower cost, says Gartner. 

The more you delay addressing the quality-related concerns, the more expensive it gets. It is much more cost-effective to integrate quality from the beginning than to perform a hurried patchwork at the end of an application development cycle. And therefore, the need for continuous quality excellence at a lower cost can be fulfilled with a quality-driven approach for application development. This approach may require implementation of intelligent software testing and quality engineering processes as well as automated application testing services. 

As per Gartner, “Application testing services” is a comprehensive term used to capture all types of verification and validation services to support quality control and quality assurance (QA) of clients’ applications. Verification, which is typically an internal process, is the evaluation of whether or not a product or a service complies with regulation, requirement, specification, or imposed conditions. Validation is the assurance that a product or service meets the needs of the customer, which typically involves acceptance and suitability with external customers. 

For the 6th consecutive year, Gartner has positioned Cigniti as a ‘Niche player’ in the Gartner Magic Quadrant for Application Testing Services, Worldwide, for 2020. Recognizing our strength as a pure-play testing provider with a broad IP and asset landscape, wide range of services, and engaged and flexible teams, the analyst recommends us for enterprises looking for test automation and platform expertise. 

Let us look at some of the real-life examples in which leading global organizations leveraged Cigniti’s application testing expertise to become quality-focused: 

1. A smart grid communications technology provider achieved 95% increase in test coverage 

Smart grid technology is proving highly effective in dealing with unreliability of the renewable energy sector. A leading smart grid communications technology provider needed assistance in automating test cycles to improve efficiency of its services. They were looking for a testing partner to perform a comprehensive functional testing across their application suite. 

Our team at Cigniti collaborated with the organization to establish standardized testing processes, install the appropriate tools, and define key metrics across different projects in the development teams. 

With our specialized test approach, the communications technology provider could achieve 95% test coverage, while reducing the manual testing efforts by 10%. The standardized approach led to easy maintainability for configuration changes and adaptability for the newly added test cases. 

2. Test Automation Framework reduced post-production defects by 80% for US state-owned Medicaid managed care program 

Telemedicine is revolutionizing the healthcare industry and slowly becoming the norm. A leading US state-owned Medicaid-managed care program wanted to achieve scalability, reduce their execution efforts and costs, and improve quality.  

For managing their complex and coordinated network, they had developed applications that need continuous upgrades to suit the changing business requirements and workflows. To support continuous major releases as planned, they required to employ test automation combined with manual testing teams’ functional expertise while complying with audit requirements. 

Our team worked closely with the client to gain the functional knowledge of the applications for identifying test data for various functional areas.  

With our highly-scalable, easy-to-maintain automation framework, we could reduce the overall test execution efforts by 40% for the client. Test data management processes were employed along with the optimization of test results and error reporting. We offered an independent validation of overall product quality. Our services resulted in an 80% reduction in the post-production defects and the total costs. 

3. Test Automation & Test Data Management Services for leading US financial services and brokerage firm decreased maintenance costs by 90% 

Business process automation is proving significant in reducing costs and enhancing customer satisfaction. A leading business automation solutions provider wanted to develop a scalable test automation framework and streamline test data management.  

After gaining a thorough understanding of the client’s requirements, our team developed a customized test automation framework to support the organization’s complex application architecture. We developed and executed over 80 automated functional test cases of workflow application and built generic utility functions to handle application controls and business functions that were specific to their application. 

With the help of our customized test automation framework in-depth knowledge in automation testing, we effectively reduced test life cycle by 50%. As the framework was robust and reusable, we reduced their test suite maintenance costs by 90%. 

To sum up 

As the world’s leading Independent Quality Engineering & Software Testing services company, Cigniti brings the power of AI into Agile and DevOps to accelerate enterprise digital transformation. We assist global organizations in accelerating the time to market by predicting and preventing unanticipated failures, leveraging AI-driven, proprietary Continuous Testing & Test Automation solutions which are platform and tool agnostic, with customer centricity at the core of the transformation. Our test offerings include Quality Engineering, Advisory & Transformation, Digital Assurance, and Quality Assurance.  

To join the bandwagon of these successful organizations, schedule a discussion with our experts today. 


  • Cigniti Technologies

    Cigniti is the world’s leading AI & IP-led Digital Assurance and Digital Engineering services company with offices in India, the USA, Canada, the UK, the UAE, Australia, South Africa, the Czech Republic, and Singapore. We help companies accelerate their digital transformation journey across various stages of digital adoption and help them achieve market leadership.

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