Why and How to Lead a Customer Experience Transformation Cigniti Technologies2021-12-13T23:39:06+05:30Being in charge of a customer-experience (CX) transition can be stressful. Many leaders are hesitant to begin because they are intimidated by the numerous hurdles of implementing change across practically every organizational silo. However, this hesitancy poses genuine hazards to the company. COVID-19 has caused significant adjustments in consumer [...] FacebookTwitterLinkedInEmail December 13, 2021 Read more...
How to develop hyperpersonalized customer experiences Cigniti Technologies2020-12-04T00:20:54+05:30“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better” – Jeff Bezos, CEO, Amazon Gartner says organizations that focus their personalized messaging around helping consumers can expect [...] FacebookTwitterLinkedInEmail August 31, 2020 Read more...