Digitalization is the result of technologically induced changes in business cycles. It motivates a company to perform business better, faster, and cheaper by putting it ahead of its competitors. Customers aren’t expecting to be wowed but simply want a streamlined experience that can be had at any time with a [...]
Digital transformation has become inevitable for enterprises to stay agile and competitive. The omnichannel interfaces of software forming the core of digital transformation can be made secure by following digital assurance. According to Nigel Fenwick, VP, Principal Analyst at Forrester, “Business leaders now consider accelerating the shift to digital business as the [...]
This is the digital transition epoch. Through the use of digital technology and techniques, businesses all over the world are fundamentally transforming the way they do business and give value to customers. To improve customer experience and lower business overheads, business procedures and strategies are being modified to comply and align with [...]
ISO 20022 is a new global and open payment messaging standard. It provides a global standard for payment data by establishing a uniform language and paradigm. The ISO 20022 standard generates higher-quality data than other standards, resulting in higher-quality payouts for everyone. It is a single standardization approach developed and maintained by ISO/TC 68. This standard is adaptable [...]
To think, there used to be a day when companies made a conscious decision as to whether they wanted to be an emboldened technology leader or take a more passive “wait and see” approach. And there was validity to both mindsets. The first meant taking on sometimes significant risk but with a huge upside, the latter meant having access to the learnings, the successes, and failures [...]
Before the jolt of COVID-19, digitalization was at the forefront of the aviation industry’s collective consciousness. Carriers all over the world are making progress toward fulfilling their digital transformation objectives by investing in cloud services, data centers, wireless onboard crew services, and autonomous data management, all of which are critical components in attaining digitalized airline operations. The [...]
By harnessing the power of multiple technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), low-code application platforms (LCAP), Natural Language Processing (NLP), and virtual assistants, hyperautomation has extended the confines of legacy business process automation. It is poignant beyond automating just the functional and strategic [...]
Even before the unprecedented times of COVID-19, disruption was the name of the game in the Banking, Financial, & Insurance services industries. Whether it be the well-established wave of digital transformation, ever-increasing customer expectations, evolving regulations or the proliferation of competition from the new entrants of digital-native challengers, there was [...]
Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
