By harnessing the power of multiple technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), low-code application platforms (LCAP), Natural Language Processing (NLP), and virtual assistants, hyperautomation has extended the confines of legacy business process automation. It is poignant beyond automating just the functional and strategic [...]
Even before the unprecedented times of COVID-19, disruption was the name of the game in the Banking, Financial, & Insurance services industries. Whether it be the well-established wave of digital transformation, ever-increasing customer expectations, evolving regulations or the proliferation of competition from the new entrants of digital-native challengers, there was [...]
Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
The advanced technology trend put forth by Gartner has hyperautomation listed for the last two consecutive years. This by itself is a testimony to the fact that we live in the era of hyperautomation. The hyperautomation market is forecast to reach $200m by 2025, growing at a CAGR of 14% [...]
Digitalization is rapidly changing how enterprises create value and how they compete. While many independent software vendors (ISVs) are emerging as potential partners in digital transformation, enterprises should look for those who make customer experience a top priority. With businesses adopting Artificial Intelligence (AI), cognitive computing, Internet of things (IoT), and other software-driven tools, experience assurance has become [...]
With the digital awakening of the world, speed has surpassed size in terms of value and necessity. Customer loyalty has become old news. The modern consumers are more quality oriented than brand oriented. They would go where they will get quality products and valuable experiences, at speed. As customer-centricity has [...]
Change is inevitable, you can either evolve with it or perish with redundancy. Every century or half, a major revolution swoop on the mankind and bulldoze it to metamorphose. The history is replete with examples of those who tried to resist the change and are consequently, eliminated out of [...]
Change has always been at the center of mankind’s evolution, mapping the journey since the primitive era to this digital age. Continuous experimentation, trials and errors, continuous improvement and integration into everyday life, and then continuous distribution of the experimented, adapted technology has led us to where we stand [...]
Agile manifesto came into existence almost two decades back, changing the IT industry out and out. Emphasizing value of the items on the left more than the items on the right, Agile manifesto focused on cutting down the delivery time and determined working software as the primary measure of [...]
