How to Transform Customer Experience by Harnessing the Impact of Intelligent Automation Cigniti Technologies2024-03-22T10:25:51+05:30According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...] FacebookTwitterLinkedInEmail March 21, 2024 Read more...
Enhancing Self-Service Efficiency in SAP SuccessFactors with Chatbots Bodula Sailaja2024-03-19T11:11:53+05:30The fascination with Artificial Intelligence (AI)-driven devices that streamline tasks continues to captivate individuals, driving the perpetual evolution of technology. Among the latest innovations captivating the tech industry’s imagination are chatbots. These virtual agents represent a culmination of advancements in artificial intelligence, marking a paradigm shift in how we [...] FacebookTwitterLinkedInEmail March 18, 2024 Read more...
Optimizing Quality Assurance: Harnessing the Power of AI for Efficient and Effective Software Testing Hima Chinta2024-02-15T15:09:13+05:30In the present digital period, Artificial Intelligence (AI) is impacting the future of various aspects of Quality Assurance (QA). This evolution has resulted in strategies for ensuring quality is effectively integrated into development processes. As per the latest stats, AI in Quality Assurance is anticipated to reach USD 4.0 billion [...] FacebookTwitterLinkedInEmail February 8, 2024 Read more...
Here are a few Mobile App development trends that will shape 2019 Cigniti Technologies2019-02-06T14:38:30+05:30There is a world-wide shift in the way people use Internet: a swift movement from browsing desktops to smartphones. The obvious reason for this shift is that an increasingly large number of people are always on-the-move and have a busy schedule. It is to be acknowledged and accepted that [...] FacebookTwitterLinkedInEmail January 28, 2019 Read more...