How to Transform Customer Experience by Harnessing the Impact of Intelligent Automation Cigniti Technologies2024-03-22T10:25:51+05:30According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...] FacebookTwitterLinkedInEmail March 21, 2024 Read more...
Gen AI Reshaping E-Commerce: Impact on Product Descriptions, Customer Experiences, and Content Chris Velotta2024-02-22T17:35:41+05:30By 2030, the value of the Generative AI (Gen AI) sector is expected to grow to USD 110.8 billion. GenAI is predicted to be responsible for 10% of all data generation by 2025, a stark increase from under 1% in 2021 – Gartner. Gen AI is causing transformative changes [...] FacebookTwitterLinkedInEmail February 22, 2024 Read more...
Retail Unified Commerce: Strategies, Benchmarks, and Cloud-Powered Triumphs Cigniti Technologies2024-01-08T17:22:34+05:3052% of customers pay more for a product if they anticipate an easy shopping experience – PWC Adyen’s research reveals a $3.3 trillion global opportunity, representing the potential revenue shift from negative to positive shopping experiences for retailers. Businesses that excel in tailoring services to meet customer needs and desires are [...] FacebookTwitterLinkedInEmail January 8, 2024 Read more...
From Core to Coreless: A Paradigm Shift in Banking Vishnu Vardhan Vankayala2023-08-29T17:07:23+05:30In the ever-evolving world of banking technology, the traditional core banking systems have long been the backbone of financial institutions. However, the limitations and challenges associated with these systems have paved the way for a paradigm shift towards coreless banking. Let us delve into the concept of coreless banking [...] FacebookTwitterLinkedInEmail August 28, 2023 Read more...
8 Compelling Reasons to Incorporate Design Thinking into Your Business Strategy Cigniti Technologies2023-08-03T18:02:19+05:30Design thinking gained importance and popularity over the years due to several factors and shifts in the business landscape. As markets became more competitive and saturated, businesses recognized the need to differentiate themselves by offering products and services that truly address customer needs. Design thinking’s emphasis on understanding and [...] FacebookTwitterLinkedInEmail August 3, 2023 Read more...
From Silos to Synergy: Navigating the Complexities of Omnichannel Supply Chain in Retail Cigniti Technologies2023-06-30T17:23:46+05:30A study by Harvard Business Review found that almost 73% of shoppers utilize multiple channels during their shopping journey, with only 7% being online-only shoppers and 20% being store-only shoppers. As the holiday season approaches and major sales events like Black Friday loom, retailers face the daunting task of managing [...] FacebookTwitterLinkedInEmail June 30, 2023 Read more...
How ChatGPT in the Payments Industry Revolutionizes to Growth Payel Ghosh2024-01-31T23:46:39+05:30Chat Generative Pre-Trained Transformer (ChatGPT) is a pre-trained AI bot that can chat with you and generate relevant natural language text in response to your input text. The most impressive aspect of this software is that it promptly provides clear and concise information. Financial institutions, payment gateways, and processors securely [...] FacebookTwitterLinkedInEmail June 2, 2023 Read more...
5 Ways Good User Experience Positively Impacts Your Business Cigniti Technologies2023-05-03T11:24:31+05:30User experience (UX) design significantly grows your business and generates more revenue. Organizations across industries are adopting modern design sensibilities that help in client and user retention, increase customer experience and loyalty, and boost business revenue. According to a McKinsey report, organizations that apply UX design best practices with well-targeted [...] FacebookTwitterLinkedInEmail May 2, 2023 Read more...
Need for Robust Digital Transformation in the Insurance Sector Cigniti Technologies2020-04-30T20:46:10+05:30In this era where Digital Transformation is happening at warp speed, people from every walk of life are turning into digital experts. While the benefits of engaging in a digital transformation are obvious and unending, it is not without challenges – and CIOs face the majority of them. As digital [...] FacebookTwitterLinkedInEmail December 20, 2018 Read more...