The retail industry has always been competitive, and it is important for retailers to thrive in this competition by adapting to new technologies and trends. In the current age of e-commerce, any retailer who does not adapt to the changes will stay behind their peers. With ever-changing customer behaviors and [...]
Floods are the most common natural disaster worldwide. A flood is demarcated as an overflow of water that submerges land that is usually dry. Flash flooding befalls when heavy rainfall over a short period hits areas with inadequate drainage. Other causes of flood events comprise high tides, storm surges, [...]
According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...]
By 2030, the value of the Generative AI (Gen AI) sector is expected to grow to USD 110.8 billion. GenAI is predicted to be responsible for 10% of all data generation by 2025, a stark increase from under 1% in 2021 – Gartner. Gen AI is causing transformative changes [...]
In the Age of the Consumer, loyalty often equals the absence of something better. To sustain loyalty, we must continuously earn it in every interaction. That means today’s winning Retailers must provide: Price and Quality Assortment and Convenience Stores and Digital Pickup and Delivery Innovation and Trust Clearly, this is easier said than done. Delivering [...]
Today, every business gathers a sizable quantity of data. From app usage statistics to repeat purchases stats, from time spent on the app to the location of buyers, almost every data point is collected and stored in databases. We all know the importance of data in the growth of a business. [...]
Information that can be seen has always been valuable. Whether it was in the distant past when early humans lived in caves or in the world of data today. Using visuals to support information simply makes it more accessible to its target audience. Today, pictograms and motion graphics are [...]
Several accounts of people leaving lucrative jobs in order to work for themselves have popped up repeatedly over recent times. Marketplace aggregators such as Uber have ensured that these dreams could be achieved by the average person. Concepts such as ‘ride sharing’ enable consumers to commute to their destination [...]
