Even before the unprecedented times of COVID-19, disruption was the name of the game in the Banking, Financial, & Insurance services industries. Whether it be the well-established wave of digital transformation, ever-increasing customer expectations, evolving regulations or the proliferation of competition from the new entrants of digital-native challengers, there was [...]
Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
Digitalization is rapidly changing how enterprises create value and how they compete. While many independent software vendors (ISVs) are emerging as potential partners in digital transformation, enterprises should look for those who make customer experience a top priority. With businesses adopting Artificial Intelligence (AI), cognitive computing, Internet of things (IoT), and other software-driven tools, experience assurance has become [...]
Digital transformation is the talk of the global town, now more than ever before. Despite the accelerated initiatives and hasty adoption of digital solutions due to the situational challenges presented by the pandemic, data remains the constant factor that has to be taken into consideration. Without data, without quality data, no [...]
The global economic and technological ecosystem is evolving, at a much higher rate than it ever did before. Each industry is ripe for disruption, and digital transformation or digitization might just be the pathway to a new dawn. When we talk about digital transformation, one automatically correlates it to automation [...]
“Digital transformation is not just about technology; it is about reimagining your company. It is the necessary but challenging journey of operating digital-first with the speed and nimbleness to change or introduce new products and experiences rapidly, exploit technology to create lean operations, and free people to do more [...]
Digital transformation is an ongoing journey. It is an initiative in which an organization evolves its business processes, business models, and organizational culture to adapt with a digital-first mindset. Digital transformation is about continuous learning and applying the lessons for continuous improvement. What used to be a slow and steady [...]
Singapore has started reopening educational institutes, public transport, and businesses in a phased manner. The city hopes to reopen most of its economy by the end of this month. After months of public restrictions and lockdowns, several other countries are planning to lift the barriers and instill a sense of normalcy among [...]
Gartner has placed Multiexperience amongst the top technology trends of 2020. As per the analyst, the multiexperience trend will replace technology-literate people with people-literate technology. Instead of people getting accustomed to the evolving technologies, it will so happen that the technology will evolve to understand the people better. Multiexperience is about leveraging various modalities, digital touchpoints, apps, and [...]
