The Strategic Value of ABM: Transforming Client Relationships and Business Growth Seshasai Parisaboina2024-06-20T18:14:46+05:30 The Shifting B2B Strategies When major B2B providers realize that the cost of acquiring new clients is becoming prohibitively high, with much longer sales cycles, both mid-sized and large service providers have shifted their focus towards generating 70 to 85% of their annual revenues from existing accounts year after year. [...] FacebookTwitterLinkedInEmail June 20, 2024 Read more...
How to Transform Customer Experience by Harnessing the Impact of Intelligent Automation About Cigniti (A Coforge Company)2024-03-22T10:25:51+05:30According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...] FacebookTwitterLinkedInEmail March 21, 2024 Read more...
The Winning Retail Formula Today Is and Not or Chris Velotta2023-08-07T17:30:05+05:30In the Age of the Consumer, loyalty often equals the absence of something better. To sustain loyalty, we must continuously earn it in every interaction. That means today’s winning Retailers must provide: Price and Quality Assortment and Convenience Stores and Digital Pickup and Delivery Innovation and Trust Clearly, this is easier said than done. Delivering [...] FacebookTwitterLinkedInEmail August 7, 2023 Read more...
5 Ways Good User Experience Positively Impacts Your Business About Cigniti (A Coforge Company)2023-05-03T11:24:31+05:30User experience (UX) design significantly grows your business and generates more revenue. Organizations across industries are adopting modern design sensibilities that help in client and user retention, increase customer experience and loyalty, and boost business revenue. According to a McKinsey report, organizations that apply UX design best practices with well-targeted [...] FacebookTwitterLinkedInEmail May 2, 2023 Read more...
