This is the digital transition epoch. Through the use of digital technology and techniques, businesses all over the world are fundamentally transforming the way they do business and give value to customers. To improve customer experience and lower business overheads, business procedures and strategies are being modified to comply and align with [...]
Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...]
With sudden spurt in the usage of digital banking applications worldwide, it is imperative for banking enterprises to leverage digital quality assurance solutions and ensure their net banking and mobile applications are digitalized. According to Jeff Casey, Sr. Research Director covering the banking and financial technology industries within Gartner’s Financial Services Research and [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
Digitalization is rapidly changing how enterprises create value and how they compete. While many independent software vendors (ISVs) are emerging as potential partners in digital transformation, enterprises should look for those who make customer experience a top priority. With businesses adopting Artificial Intelligence (AI), cognitive computing, Internet of things (IoT), and other software-driven tools, experience assurance has become [...]
2020 – A year that we would all want to forget and omit from our lives and move on. Despite the havoc wreaked by the global pandemic, the one good thing that has come out this year is the acceleration of digital transformation across all the industries, across the world. As [...]
Digital transformation is the talk of the global town, now more than ever before. Despite the accelerated initiatives and hasty adoption of digital solutions due to the situational challenges presented by the pandemic, data remains the constant factor that has to be taken into consideration. Without data, without quality data, no [...]
The global economic and technological ecosystem is evolving, at a much higher rate than it ever did before. Each industry is ripe for disruption, and digital transformation or digitization might just be the pathway to a new dawn. When we talk about digital transformation, one automatically correlates it to automation [...]
“Digital transformation is not just about technology; it is about reimagining your company. It is the necessary but challenging journey of operating digital-first with the speed and nimbleness to change or introduce new products and experiences rapidly, exploit technology to create lean operations, and free people to do more [...]
Digital transformation is an ongoing journey. It is an initiative in which an organization evolves its business processes, business models, and organizational culture to adapt with a digital-first mindset. Digital transformation is about continuous learning and applying the lessons for continuous improvement. What used to be a slow and steady [...]
