It is a very well-known fact that if we have to identify sectors that are the most volatile and sensitive to even a small trigger in the social, economic, or political environment, the list will not be complete without the airline industry. Recessions, pandemics, regulations, and the like have hit [...]
Assuring digital experience while keeping up with technological upgrades is critical for today’s global organizations. Fifth Generation Wireless (5G) is one such technology that will play a fundamental role and create opportunities to transform the digital experience. As the name indicates, 5G is the fifth-generation cellular networks engineered to significantly surge [...]
By harnessing the power of multiple technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), low-code application platforms (LCAP), Natural Language Processing (NLP), and virtual assistants, hyperautomation has extended the confines of legacy business process automation. It is poignant beyond automating just the functional and strategic [...]
Even before the unprecedented times of COVID-19, disruption was the name of the game in the Banking, Financial, & Insurance services industries. Whether it be the well-established wave of digital transformation, ever-increasing customer expectations, evolving regulations or the proliferation of competition from the new entrants of digital-native challengers, there was [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
Digitalization is rapidly changing how enterprises create value and how they compete. While many independent software vendors (ISVs) are emerging as potential partners in digital transformation, enterprises should look for those who make customer experience a top priority. With businesses adopting Artificial Intelligence (AI), cognitive computing, Internet of things (IoT), and other software-driven tools, experience assurance has become [...]
According to Forrester “You can’t see into the future (yet), but with predictive analytics you can make an educated guess.” Predictive models utilize the past data to determine the likelihood of certain future outcomes. With predictive analytics businesses can take informed decisions to plan in an optimized manner. Predictive analytics can benefit your IT teams in [...]
The existence of software-based applications has become integral to our lives, so much so that we now expect most things to be now just a tap away. Customers are only concerned about the end product. They expect the products to make their lives easier and hassle-free, instead of being full of technical glitches that make them unusable. While [...]
Digital transformation is the talk of the global town, now more than ever before. Despite the accelerated initiatives and hasty adoption of digital solutions due to the situational challenges presented by the pandemic, data remains the constant factor that has to be taken into consideration. Without data, without quality data, no [...]
The DevOps market is predicted to experience a growth rate of over 20% through this year. By 2025, it is projected to grow by $12.4 billion at a CAGR of 24.9%. This impending market explosion can be attributed to the benefits that organizations are reaping after implementing DevOps. With 27% of their [...]
