According to recent Gartner research, most organizations have advanced digital businesses as a response to COVID-19. CEOs are also aiming to emphasize digital investments as they plan for post-pandemic development and recovery. To keep up, IT leaders must be aggressive in prioritizing time, attention, and resources to accomplish digital business [...]
Welcome back and here we are…at the finish line of this blog series highlighting 5G and all-things assurance that will surround its’ critical mass adoption. So, before we get into it, let’s take a moment to review where we have been so far…. Leap or lead…don’t be the laggard. I get it – it is still [...]
Digital transformation has become inevitable for enterprises to stay agile and competitive. The omnichannel interfaces of software forming the core of digital transformation can be made secure by following digital assurance. According to Nigel Fenwick, VP, Principal Analyst at Forrester, “Business leaders now consider accelerating the shift to digital business as the [...]
This is the digital transition epoch. Through the use of digital technology and techniques, businesses all over the world are fundamentally transforming the way they do business and give value to customers. To improve customer experience and lower business overheads, business procedures and strategies are being modified to comply and align with [...]
Building customer loyalty and satisfaction is the key for any customer experience leader to meet their company’s business goals and improve return on investment (ROI). However, many companies fall prey to just trying to fix their existing pain points instead of creating new innovative customer experience projects that really make a difference. According to a recent [...]
With sudden spurt in the usage of digital banking applications worldwide, it is imperative for banking enterprises to leverage digital quality assurance solutions and ensure their net banking and mobile applications are digitalized. According to Jeff Casey, Sr. Research Director covering the banking and financial technology industries within Gartner’s Financial Services Research and [...]
Amidst a sea change of strategies, processes, and business models in the digital era, three factors that remain on the business stakeholder agenda are cost, time-to-market, and customer experience. While the order of priorities may change over time, customer experience is the key in today’s digital world. To advance the digital business agenda, it is imperative for enterprises [...]
Digitalization is rapidly changing how enterprises create value and how they compete. While many independent software vendors (ISVs) are emerging as potential partners in digital transformation, enterprises should look for those who make customer experience a top priority. With businesses adopting Artificial Intelligence (AI), cognitive computing, Internet of things (IoT), and other software-driven tools, experience assurance has become [...]
As individuals, organizations, and nations across the world posed a strong front against the havoc wreaked by the COVID-19 pandemic, technology became their strong ally. With the help of digital transformation, next-gen technologies, and Quality Assurance services, we are finally saying goodbye to one of the most trying years. Here [...]
2020 – A year that we would all want to forget and omit from our lives and move on. Despite the havoc wreaked by the global pandemic, the one good thing that has come out this year is the acceleration of digital transformation across all the industries, across the world. As [...]
