The evolution of baggage handling has long been a complex challenge for airports, airlines, and travelers alike. With millions of bags processed daily worldwide, ensuring each reaches its destination efficiently and securely is critical for passenger satisfaction and operational efficiency. Today, the travel industry is harnessing the power of artificial [...]
As customer expectations evolve, contact centers face an immense challenge: turning massive volumes of interaction data into meaningful insights. Traditional performance management systems often fall short of fully capturing the nuances of customer conversations and employee performance, limiting their ability to provide actionable insights. But what if every interaction could [...]
Traditional contact centers, often reliant on manual processes, struggle to meet evolving expectations for efficiency, personalization, and quick response times. Intelligent automation and AI solutions are now stepping in, transforming contact centers into strategic assets for long-term growth. Are your contact centers evolving to meet today’s customer expectations? In a [...]
Intelligent automation is transforming the manufacturing industry, optimizing operations, reducing costs, and enabling data-driven decision-making. However, to fully harness the potential of intelligent automation, manufacturers must measure its impact using specific Key Performance Indicators (KPIs). These metrics provide a comprehensive view of performance, help identify areas for improvement and [...]
According to recent research, scaling intelligent automation could save the Energy & Utilities industry between $237 billion and $813 billion in operational costs. Despite this immense potential, utility providers still grapple with intense competition, increasingly stringent regulations, and aging infrastructure and workforce challenges. The demand for more affordable and cleaner [...]
According to Gartner, ‘By 2026, the market for software that enables hyper-automation will reach nearly $1.04 trillion, with a CAGR of 11.9%. Demand for hyper-automation is driven by a strong need for digital transformation due to talent shortages, increasing economic pressures, and competitive challenges.’ The manufacturing industry is rapidly evolving, [...]
In the world of banking, where customer expectations are continually evolving, and regulatory landscapes are becoming increasingly complex, the integration of intelligent automation stands out as a pivotal solution. Intelligent automation, which combines artificial intelligence (AI) with robotic process automation (RPA), allows banks to streamline operations, enhance customer experiences, and [...]
In the pursuit of excellence, Quality Assurance (QA) has embarked on a profound journey of automation. Beginning with manual testing as its foundation, QA has progressed steadily through functional automation and smart automation, culminating in its embrace of Intelligent automation and Codeless automation. This evolution mirrors our transition from [...]
According to Gartner’s Top Priorities for Customer Service Leaders -2024 – Three priority areas are Self Service, Gen AI, and Customer Journey Analytics. When delved into the primary concern, it became apparent that many customers abandon product or service issues rather than seek agent assistance if online solutions are unavailable. [...]
Test Automation isn’t a new term, however in recent times, with the push for digital transformation across industries, test automation has taken a pivotal stand. Enterprises now aim to get applications to market faster while providing the best-in-class customer experience. Enterprises are applying Agile and DevOps approaches, and are using [...]
